Monitoring Engineer / Jira Admin

Lever, Inc.; Riyadh; On-site; SAR 150,000 - 230,000; Full time

Job summary

Infinite pl in Riyadh is seeking a Monitoring Engineer / Jira Admin to own the observability stack, dashboards, alerts, and SLA reporting, and to administer Jira workflows for the Operations team.

You will configure and tune thresholds, reduce alert noise, correlate logs and metrics during incidents, and help automate incident response.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering or equivalent.
• 2+ years in monitoring, observability, application support, or IT operations.
• Jira administration certification is advantageous.
• AppDynamics or observability certification is preferred.
• ITIL Foundation preferred.

Responsibilities

• Administer and maintain AppDynamics, GCP Cloud Monitoring, Grafana, Elastic/Kibana, and related monitoring tools.
• Build and maintain operational dashboards covering application availability, infrastructure health, API performance, business transactions, and database health.
• Configure and tune monitoring thresholds and alerts.
• Reduce alert noise and improve actionable alerting.
• Correlate logs, metrics, and application events during incidents.
• Identify monitoring gaps and recommend additional instrumentation.
• Develop SLA and operational-performance dashboards.
• Produce availability, incident, and monitoring reports.
• Administer Jira workflows used by the Operations team.
• Configure Jira queues, SLAs, workflows, notifications, dashboards, and reports.
• Support automation of ticket creation and operational workflows.
• Ensure alerts are routed to the correct operational teams.
• Support major incident investigations with observability data.
• Maintain monitoring standards and documentation.
• Continuously improve proactive incident detection.

Skills

AppDynamics

GCP Cloud Monitoring

Grafana

Elastic/Kibana

Application Performance Monitoring

Log analysis

Metrics & observability

Alert configuration

Threshold tuning

Dashboard creation

SLA/SLO monitoring

Jira/Jira Service Management

Jira workflows & queues

Jira automation

Operational reporting

Education

Bachelor's degree in IT, Computer Science, Engineering

Tools

Jira

AppDynamics

Grafana

Elastic/Kibana

GCP Cloud Monitoring

Job description

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

We are looking for a Monitoring Engineer / Jira Admin to own the operational monitoring and observability ecosystem, including dashboards, alerts, event correlation, SLA reporting, and Jira administration, ensuring that operational teams can proactively identify and manage production issues.

Key Responsibilities:

• Administer and maintain AppDynamics, GCP Cloud Monitoring, Grafana, Elastic/Kibana, and related monitoring tools.
• Build and maintain operational dashboards covering application availability, infrastructure health, API performance, business transactions, and database health.
• Configure and tune monitoring thresholds and alerts.
• Reduce alert noise and improve actionable alerting.
• Correlate logs, metrics, and application events during incidents.
• Identify monitoring gaps and recommend additional instrumentation.
• Develop SLA and operational-performance dashboards.
• Produce availability, incident, and monitoring reports.
• Administer Jira workflows used by the Operations team.
• Configure Jira queues, SLAs, workflows, notifications, dashboards, and reports.
• Support automation of ticket creation and operational workflows.
• Ensure alerts are routed to the correct operational teams.
• Support major incident investigations with observability data.
• Maintain monitoring standards and documentation.
• Continuously improve proactive incident detection.

Preferred Qualifications:

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent.
• 2+ years in monitoring, observability, application support, or IT operations.
• Jira administration certification is advantageous.
• AppDynamics or observability certification is preferred.
• ITIL Foundation preferred.

Required Technical / Professional Skills:

• AppDynamics
• GCP Cloud Monitoring
• Grafana
• Elastic / Kibana
• Application Performance Monitoring
• Log analysis and correlation
• Metrics and observability concepts
• Alert configuration
• Threshold tuning
• Dashboard creation
• SLA/SLO monitoring
• Jira/Jira Service Management administration
• Jira workflows and queues
• Jira automation
• Operational reporting

Infinite pl - where innovation meets logistics, and the journey is Infinitely boundless!
Let's disrupt logistics together and explore infinite opportunities!