Product Delivery Manager - Loyalty

Riyadh Air; Riyadh; On-site; SAR 350,000 - 550,000; Full time

Job summary

Riyadh Air is seeking a delivery leader to own the end-to-end delivery of its Loyalty technology portfolio. You will ensure initiatives are delivered on time and within budget, partnering with Product, Engineering, Commercial, Digital, and external tech partners.

The role focuses on rewards accrual, redemption, tier management, and seamless integrations across the loyalty ecosystem. You will drive governance, mitigate risks, and enable successful product launches with a culture of accountability

Qualifications

• 8+ years of experience in technology delivery, project management, or digital transformation.

Responsibilities

• Lead end-to-end delivery of loyalty technology portfolio and ensure initiatives are delivered on time, within budget, and to high quality standards.
• Plan releases and manage delivery roadmaps across the Offer & Order ecosystem, including loyalty capabilities and integrations.
• Establish governance frameworks, drive agile delivery excellence, and foster high-performing, accountable teams.

Skills

Agile delivery

Project governance

Stakeholder management

Vendor management

End-to-end delivery

Education

Bachelor’s degree or higher

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Do you aspire to shape the future of customer loyalty, deliver transformational digital experiences, and create innovative solutions that redefine how guests engage with an airline?

In this pivotal role, you will lead the end-to-end delivery of Riyadh Air's Loyalty technology portfolio, ensuring strategic initiatives are delivered on time, within budget, to the highest quality standards, and with measurable business value.

As a recognised delivery leader, you will spearhead the implementation and enhancement of loyalty capabilities across the Offer & Order ecosystem, including rewards accrual and redemption, tier management, partner integrations, co-brand programs, and digital loyalty experiences.

Working closely with Product, Engineering, Commercial, Digital, and external technology partners, you will drive successful delivery outcomes through Agile, Waterfall, or hybrid methodologies, ensuring seamless collaboration across multiple stakeholders and vendors.

You will play a key role in planning releases, managing delivery roadmaps, mitigating risks, and establishing governance frameworks that enable successful product launches and operational readiness. Your leadership will foster high-performing teams, champion agile delivery excellence, and create a culture of accountability, innovation, and continuous improvement.

Importantly, you will oversee complex technology integrations and loyalty platform implementations that support Riyadh Air's ambition to deliver a world-class guest loyalty experience from day one.

Your ability to balance competing priorities, navigate complexity, and align diverse stakeholder groups will be instrumental in driving transformative outcomes across Riyadh Air's rapidly expanding digital ecosystem.

This is your opportunity to help build one of the world's most innovative airline loyalty programs and elevate the future of guest engagement with Riyadh Air.

About You

Degree qualified, you will demonstrate a minimum of 8+ years of experience in technology delivery, project management, or digital transformation, with significant experience leading large-scale cross-functional initiatives within complex environments.

You are expected to possess a deep understanding of Agile delivery methodologies, project governance, stakeholder management, vendor management, and end-to-end technology delivery across multiple platforms and systems.

We’d love to hear from you even more if you can demonstrate an excellent ability to manage complex delivery portfolios, influence senior stakeholders, drive operational readiness, and foster high-performing teams while maintaining a strong focus on customer outcomes and business value.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.