Process Intelligence Specialist-DSD

Zahid Industries; Jeddah; On-site; SAR 140,000 - 180,000; Full time

Job summary

A leading industrial company in Jeddah is seeking a Process Intelligence Specialist to drive process improvement initiatives across multiple platforms. You will analyze and optimize Infor ERP workflows while ensuring standardization and compliance with governance practices. The ideal candidate has a strong background in ERP optimizations, data analytics, and has a bachelor's degree in a related field. Proficiency in tools like Microsoft Visio and Power BI is essential for this role.

Qualifications

• Bachelor’s degree in Management Information System, Business Administration, or related field.
• Certifications in Lean Six Sigma (Green/Black Belt) are preferred.
• In-depth understanding of ERP and integration with other platforms.
• Proficiency in process mapping tools and data visualization tools.

Responsibilities

• Drive process discovery and standardization initiatives.
• Analyze and optimize Infor ERP workflows.
• Ensure compliance with governance standards.
• Monitor post-implementation performance for ROI.

Skills

ERP workflows understanding

Data analytics frameworks

Process mapping tools proficiency

Data visualization tools (Power BI)

Lean Six Sigma certifications

Automation technologies knowledge

Cross-functional collaboration

Education

Bachelor's degree in Management Information Systems or related field

Certifications in Lean Six Sigma and Business Process Management

Tools

Microsoft Visio

Power BI

Power Automate

Zoho Creator

Job description

Job Title: Process Intelligence Specialist - CoE

Posting Start Date: 02/04/2026

Job Location: JEDDAH

Job Description:

Job Summary

As a Process Intelligence Specialist, you will be responsible for driving process discovery, standardisation, and continuous improvement initiatives across Zahid Group Ecosystem. You will play a key role in analysing and optimising Infor ERP workflows, while extending improvements across multiple platforms.

Key Accountabilities

• Conduct process discovery workshops with a primary focus on Infor ERP, while extending across Salesforce, Zoho, SAP SuccessFactors, and Microsoft platforms.
• Develop and maintain standardized process documentation and process maps across Zahid Group.
• Collaborate closely with the Technical and Data teams to validate transactional data and event logs from Infor, Snowflake, and other systems.
• Communicate workshop findings, process insights, and recommendations to Functional and Technical teams to support alignment and implementation.
• Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SuccessFactor.
• Redesign processes to eliminate inefficiencies, enhance compliance, and improve overall performance.
• Provide data-driven insights and subject matter expertise to support change management and successful adoption of new processes.
• Establish and standardize best practices for process governance across Infor and other integrated platforms.
• Monitor post-implementation performance, ensuring improvements deliver measurable ROI.
• Ensure compliance with governance standards and benchmark processes against industry best practices.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: Bachelor’s degree in Management Information System, Business Administration, Industrial Engineering, or a related field. Certifications in Lean Six Sigma (Green/Black Belt), Business Process Management, or Continuous Improvement preferred.
• Knowledge: In-depth understanding of ERP workflows and integration with other platforms. Familiarity with automation technologies and data analytics frameworks. Knowledge of governance and compliance standards.
• Technical Skills: Proficiency in process mapping tools (e.g., Microsoft Visio). Ability to use data visualisation tools (Power BI). Understanding of data structures and pipelines. Competence in workflow redesign and documentation tools. Exposure to low-code automation platforms (Power Automate, Zoho Creator). Ability to interpret data-driven insights for process improvement. Understanding of machine learning concepts, automation, and predictive analytics.
• Language Skills: Arabic and English proficiency.
• Experience: Minimum 5 years in process improvement, ERP optimization, or operational excellence roles. Proven track record in cross-functional process optimization projects and implementing process changes across multiple ZG functions.

Key Interactions

• Key Internal Contacts: CoE. DSD / Business Units
• Purpose of Interaction: Meet or exceed CoE overall performance & strategy. Ensure the continuous alignment between business & DSD & solution.
• Key External Contacts: Partners / Vendors / Consultants
• Purpose of Interaction: Manage third party implementation, support, licensing, and contracts. Ensure the continuous compliance with regulations.
• Direct Reports: Associates