Principal Telecom NOC & 5G Domain Expert

emagine; Dhahran Compound; On-site; SAR 350,000 - 520,000; Full time

Job summary

emagine seeks a senior telecom operations expert to lead the integration of AI within telecom operations, overseeing NOC leadership and nationwide mobile network operations. The role focuses on defining autonomous AI agent use cases, translating NOC workflows into AI-enabled processes, and building AI-driven diagnostics and knowledge models for proactive network management.

The principal consultant will drive AI-enabled fault diagnosis, self-healing actions, and validation of AI-driven

Qualifications

• 12+ years in telecom operations
• Hands-on NOC leadership experience
• Experience managing nationwide mobile network operations
• Proven expertise in 4G/5G rollout and optimization
• Familiarity with telemetry, streaming analytics, observability, and AI-driven operations

Responsibilities

• Define telecom use cases for autonomous AI agents.
• Translate NOC workflows into AI-driven automated processes.
• Build AI-assisted fault diagnosis and root-cause analysis logic.
• Create knowledge models for Alarm Correlation, Incident Management, Performance Monitoring, Capacity Management, Service Impact Analysis.
• Support development of AI agents capable of fault isolation, self-healing actions, automated ticket enrichment, change impact assessment, and validating AI-generated network recommendations.

Skills

NOC leadership

Telecom operations

4G/5G rollout

Telemetry/observability

AI-driven operations

Fault management

AI agent frameworks

Job description

Provide deep telecom operational and engineering expertise for AI agent development across NOC, Service Assurance, Fault Management, Performance Management, and 5G network operations.

The principal consultant will lead the integration of AI within telecom operations.

• Define telecom use cases for autonomous agents.
• Translate NOC workflows into AI-driven automated processes.
• Build AI-assisted fault diagnosis and root-cause analysis logic.
• Create knowledge models for:
  • Alarm Correlation
  • Incident Management
  • Performance Monitoring
  • Capacity Management
  • Service Impact Analysis
• Support development of AI agents capable of:
  • Fault isolation
  • Self-healing actions
  • Automated ticket enrichment
  • Change impact assessment
  • Validate network recommendations generated by AI agents.

Key Requirements

• 12+ years in telecom operations.
• Hands-on NOC leadership experience.
• Experience managing nationwide mobile network operations.
• Proven expertise in 4G/5G rollout and optimization.
• Familiarity with telemetry, streaming analytics, observability, and AI-driven operations.

Nice to Have

• Experience with AI agent frameworks.
• Knowledge of cloud-based telecom environments.
• Certifications in telecom management.

Other Details

This is a contract position with a duration of 12 months and involves collaboration with NOC, Service Assurance, and Performance Management teams.