Principal ServiceNow Solution Architect

IBM; Riyadh; On-site; SAR 200,000 - 250,000; Full time

Job summary

A global technology company is seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations in Riyadh, Saudi Arabia. The ideal candidate must hold a ServiceNow Certified Technical Architect certification and possess strong client engagement skills. Responsibilities include leading solution architecture for various modules, collaborating with teams to align business objectives with solutions, and defining standards for platform performance. Candidates must be fluent in Arabic and English, making this role crucial for digital solution delivery.

Qualifications

• 10+ years of ServiceNow experience with various full lifecycle implementations.
• Strong understanding of integration frameworks, data modeling, and security best practices.
• Proven experience leading ServiceNow solution architecture for enterprise clients.

Responsibilities

• Lead the solution architecture and design for large-scale ServiceNow implementations.
• Translate strategic objectives into effective ServiceNow solutions.
• Define architecture roadmaps, governance standards, and best practices.

Skills

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist (CIS)

Fluent in Arabic

Fluent in English

Job description

Overview

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Responsibilities

• Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
• Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
• Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
• Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
• Mentor and guide technical teams and architects to continuously elevate delivery standards.
• Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
• Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Qualifications

Required Technical And Professional Expertise
• ServiceNow Certified Technical Architect (CTA) certification (mandatory).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
• Proven experience leading ServiceNow solution architecture for enterprise clients.
• 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
• Strong understanding of integration frameworks, data modeling, and security best practices.
• Fluent in Arabic and English, with excellent communication and presentation skills.
• Based in or willing to relocate to Saudi Arabia.

Preferred Technical And Professional Experience

• Experience in large-scale digital transformation programs in the Middle East.
• Familiarity with ITIL, Agile, and DevOps methodologies.
• Strong leadership skills with the ability to influence and engage at executive levels.