Platform Operations & Customer Experience Specialist

شركة عمر الزرعة للتطوير العقاري; Al-Hofuf; On-site; SAR 45,000 - 67,000; Full time

Job summary

شركة عمر الزرعة للتطوير العقاري seeks a Customer Service Specialist in the Eastern Province (Al-Ahsa) to be the primary liaison for seekers and providers, ensuring a seamless platform experience. You will manage inquiries, onboard and train providers, and coordinate with Tech and Finance to resolve issues.

The role requires 1+ year in customer service or platform operations, strong Arabic and English communication, and willingness to travel. This is a full-time on-site role with rotating shifts.

Qualifications

• Bachelor’s degree or relevant educational qualification.
• Willingness to travel between cities based on business requirements.
• At least 1 year in customer service, digital platform operations, or account management, with logistics sector experience preferred.
• Experience recruiting, onboarding, and training service providers on platforms.
• Ability to log technical bugs and document platform issues for development teams.
• Strong Arabic and English communication; Urdu is a plus.

Responsibilities

• Respond to all inbound service seeker inquiries across channels promptly.
• Manage seeker profiles and reduce friction for seamless orders.
• Guide new platform users on features and value maximization.
• Resolve user complaints within established SLAs.
• Onboard and train providers on dashboard navigation and order management.
• Coordinate with Finance to track invoices and payouts.
• Escalate platform issues with Engineering and monitor resolution progress.
• Generate KPI reports on support performance and customer satisfaction.

Skills

Arabic

English

Travel readiness

Stakeholder coordination

Education

Bachelor’s degree or relevant educational qualification

Job description

شركة عمر الزرعة للتطوير العقاري seeks a Customer Service Specialist in the Eastern Province (Al-Ahsa) to be the primary liaison for seekers and providers, ensuring a seamless platform experience. You will manage inquiries, onboard and train providers, and coordinate with Tech and Finance to resolve issues.

The role requires 1+ year in customer service or platform operations, strong Arabic and English communication, and willingness to travel. This is a full-time on-site role with rotating shifts.