Phone Banking Officer

iHR (International Human Resources); Riyadh; On-site; SAR 60,000 - 82,000; Full time

Job summary

iHR (International Human Resources) is seeking qualified candidates to join the Phone Banking team of a leading local bank in Saudi Arabia. The successful candidate will handle customer inquiries via phone banking channels, provide accurate information on banking products and services, and ensure a professional customer experience according to established policies and service standards.

The role involves recording requests, following up on issues, maintaining confidentiality, and coordinating

Qualifications

• Diploma or higher qualification in a relevant field.
• Minimum of one year of experience in the banking sector.
• Previous experience in Phone Banking is preferred.
• Excellent command of English.
• Strong communication and customer service skills.
• Familiarity with banking systems, CRM platforms, or customer service systems is preferred.

Responsibilities

• Handle customer inquiries and requests through phone banking channels.
• Provide accurate information about banking products, services, accounts, cards, and digital banking channels.
• Assist customers in resolving issues and escalate cases to the relevant departments when required.
• Record and follow up on customer requests and complaints accurately.
• Maintain the confidentiality and security of customer information.
• Comply with banking procedures, quality standards, and performance indicators.
• Communicate professionally with Arabic- and English-speaking customers.

Skills

Communication skills

Customer service

English proficiency

Education

Diploma or higher qualification

Job description

We are seeking qualified candidates to join the Phone Banking team of one of the leading local banks in Saudi Arabia.

The successful candidate will be responsible for handling customer inquiries through phone banking channels, providing accurate information about banking products and services, and ensuring a professional customer experience in accordance with established banking policies and service standards.

Key Responsibilities

• Handle customer inquiries and requests through phone banking channels.
• Provide accurate information about banking products, services, accounts, cards, and digital banking channels.
• Assist customers in resolving issues and elevate cases to the relevant departments when required.
• Record and follow up on customer requests and complaints accurately.
• Maintain the confidentiality and security of customer information.
• Comply with banking procedures, quality standards, and performance indicators.
• Communicate professionally with Arabic- and English-speaking customers.

Requirements

• Diploma or higher qualification.
• Minimum of one year of experience in the banking sector.
• Previous experience in Phone Banking.
• Excellent command of English.
• Strong communication and customer service skills.
• Ability to handle banking inquiries professionally and accurately.
• Familiarity with banking systems, CRM platforms, or customer service systems is preferred.