Performance & Change Lead — Service Operations & Infrastructure

Massar Business Solutions; Riyadh; On-site; SAR 260,000 - 420,000; Full time

Job summary

Massar Business Solutions seeks a Senior Manager-Performance for Service Operations & Change in Riyadh. The role focuses on defining and reporting SLA performance, governing change assessments, and ensuring operational requirements are met during BAU change implementations.

Ideal candidates have substantial experience in performance management within a service operations context and will lead cross-functional efforts to optimize infrastructure and systems in a fast-paced environment.

Qualifications

• 7+ years of experience in senior operations or performance management.

Responsibilities

• Define, monitor and report SLA performance across verticals and MSPs.
• Govern assessment, approval and implementation of changes to city infrastructure and systems.
• Validate infrastructure and systems meet operational requirements during BAU change implementations.

Job description

Massar Business Solutions seeks a Senior Manager-Performance for Service Operations & Change in Riyadh. The role focuses on defining and reporting SLA performance, governing change assessments, and ensuring operational requirements are met during BAU change implementations.

Ideal candidates have substantial experience in performance management within a service operations context and will lead cross-functional efforts to optimize infrastructure and systems in a fast-paced environment.