Patient Services Coordinator

Arab National Bank; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

NMC Hospitals and Clinics in Riyadh seeks an administrative professional for Patient Services. You will register patient information in English and Arabic within HIS, verify identities before creating records, and support admissions, transfers and discharges as needed.

You will coordinate with billing to resolve administrative issues and maintain strict confidentiality and patient rights throughout all interactions.

Qualifications

• Experience in administrative support within healthcare settings.
• Strong communication skills and ability to maintain patient confidentiality.

Responsibilities

• Register patient information completely in English and Arabic in HIS system.
• Ensure patient identity verification before creating patient files and invoices.
• Handle patient admissions, transfers and discharges in HIS as assigned.
• Coordinate with claims/billing to speed up administrative processes.
• Provide clerical support to the Patient Services Department and staff.
• Maintain filing systems for quick access to documents and respond to inquiries.
• Maintain confidentiality and uphold patient rights in all interactions.
• Attend to telephone inquiries and assist customers with care and respect.

Job description

MAJOR DUTIES and RESPONSIBILITIES

• Ensures through his / her actions, either directly or indirectly, that a superior quality
• of medical treatment, compassion and understanding is given to every patient served
• at the NMC Hospitals and Clinics.
• Register Patient information completely in English and Arabic in HIS system
• complete, accurate and timely manner.
• Ensure Patient Identity verification before creating patient file, medical record request
• and issue invoices.
• Patient admission, transfer and discharge in HIS if assigned in ADT/ ER Registration.
• Make sure Pre- approval, Cash deposit before any elective procedures/ Admission.
• Collect and submit cash to the general cashier daily/ end of the work shift.
• Coordinate with claims /billing departments to speed up administrative process/Avoid
• Financial Discrepancy.
• Make appointment for next visit and provide non-medical instructions if needed.
• Attend telephone enquiries and interact effectively with customers.
• Maintain patient information confidentiality and Patient Rights.
• Enhance patient experience with customer care, respect, compassion and dignity.
• To provide administrative / clerical support service to Patient Services Department;
• to its staff; and to patients and other visitors.
• Coordinates with Department Heads/Supervisors regarding Patient Services
• issues/concerns.
• Provide support and assistance to patients coming for inquiries and/or complaints.
• Maintain a filing system for quick and easy access of documents.
• Meets current objectives and positions the organization for future growth.
• Completes daily tasks and assignments and processes large volumes of work
• associated with the operation of the department.
• Meets and exceeds expectations of internal and external customers. All
• organizational and departmental standards regarding quality of performance are
• met. Demonstrates a strong commitment to confidentiality. Participates in quality
• improvement programs as directed.
• Builds positive relationships based on respect for others. Demonstrates a helpful
• positive attitude. Maintains effective communication with peers, staff and visitors
• Performs other work related duties as assigned by the Department Head/Manager.