Operator-Room Service

W Hotels; Riyadh; On-site; SAR 36,000 - 48,000; Full time

Job summary

W Hotels in Riyadh is seeking a full-time Room Service Attendant to take room service orders by phone, guide guests on menu choices, and coordinate with the kitchen staff.

You will log orders in the MICROS system, handle payments, and ensure guest satisfaction while maintaining cleanliness and adhering to safety standards.

Qualifications

• High school diploma or GED required.
• Experience in food and beverage is preferred.
• Experience with MICROS is a plus.

Responsibilities

• Take room service orders over the phone.
• Answer questions on menu selections and wine origin.
• Place and log callbacks for room service orders.
• Notify guests and management of delays in service.
• Communicate dietary needs to the kitchen and maintain cleanliness.
• Record transactions in MICROS and process all payment methods.

Skills

Phone orders

Menu knowledge

Wine knowledge

Customer service

Education

High school diploma or GED

Tools

MICROS system

Job description

Additional Information

Job Number 26143877

Job Category Food and Beverage & Culinary

Location One Marriott Drive, Need Address, Riyadh 13519, Saudi ArabiaVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.