Clerk-Reservations

Four Points by Sheraton; Makkah Region; Sur place; SAR 78 000 - 100 000; Plein temps

Résumé du poste

Four Points by Sheraton in Makkah is seeking a Full-Time Reservations Agent to process bookings by phone, fax, or email, confirm availability, explain rates and policies, and document guest requests. The role emphasizes courteous service, adherence to brand standards, and accurate data entry in the reservation system.

This non-management position requires excellent communication, the ability to handle special requests, and collaboration with the team to maximize revenue while maintaining

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilités

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest needs and confirm appropriate room type and rate.
• Explain guarantees, rates, and cancellation policies to callers.
• Input and access data in the reservation system; document special requests.
• Follow company policies; maintain professional appearance and confidentiality; protect assets.
• Escalate guest concerns per proper procedures.

Formation

High school diploma or GED

Description du poste

Additional Information

Job Number 26132573

Job Category Reservations

Location Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah 21955, Saudi Arabia

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.