Senior Network & Systems Engineer- Lead - Saudi Nationals, OTS

Amazon.com Inc.; Riyadh; On-site; SAR 260,000 - 420,000; Full time

Job summary

Amazon Inc. is seeking a Senior Network & Systems Engineer - Lead to support, build, and improve technology solutions across sites in the Riyadh region.

You will manage large regional projects, resolve crisis issues, and expand your scope into AWS technologies, software design patterns, and distributed systems. You will lead regional infrastructure initiatives, collaborate with internal teams and vendors, and automate tasks to increase efficiency while maintaining high availability across

Qualifications

• 3+ years of IT client, server, and network service delivery
• 4+ years of IT systems or relevant production environment experience
• 4+ years of networking (DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting)
• 4+ years of Windows/Linux administration or Cisco IOS
• Experience with end-to-end IT infrastructure for new site launches

Responsibilities

• Drive network excellence across multiple facilities with advanced engineering and troubleshooting
• Maintain uptime; act as first escalation point for complex issues
• Troubleshoot IT problems; resolve incidents under time pressure
• Plan and coordinate Change Management across the region
• Lead regional technical projects from conception to completion
• Automate tasks; create tools to increase team efficiency
• Develop and maintain technical documentation and SOPs
• Provide expert technical support across buildings and remote sites
• Mentor junior engineers and participate in hiring/training

Skills

IT networking

Cloud technologies

Distributed systems

Troubleshooting

Networking protocols

Education

Bachelor's degree in IT or CS

Tools

Windows Server

Linux

Cisco IOS

SCCM

Job description

Job ID: 10597535 | Afaq - Warehouse Branch

About the Role

As an Senior Network & Systems Engineer - Lead, you use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You manage large projects with minimal guidance that affect multiple locations in a region. You resolve customer issues in crisis situations and are actively expanding your scope into software design patterns, data structures, AWS technologies, and distributed systems.

Key job responsibilities

Technical Operations & Infrastructure

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities
• Maintain critical systems uptime; serve as first escalation point for complex issues
• Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure
• Demonstrate complete networking expertise: routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols)
• Plan and coordinate Change Management (CMs) and CM templates across the region

Project Execution & Automation

• Lead and execute regional technical projects from conception to completion with minimal guidance
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts
• Automate manual tasks; create and improve tools that increase team efficiency
• Manage large-scale initiatives impacting multiple sites within the region

Problem-Solving & Continuous Improvement

• Conduct root cause analysis to resolve recurring challenges and prevent future incidents
• Lead continuous improvement efforts across processes, documentation, and tooling
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems

People Development & Quality Assurance

• Participate in hiring, onboarding, training, and professional development of team members
• Audit work quality and provide constructive feedback; mentor junior engineers
• Present training and partner with development teams on complex issues

Customer Support & Collaboration

• Provide expert technical support across multiple buildings and remote sites
• Provide on-call support beyond business hours during critical incidents; ensure minimal downtime
• Communicate effectively in writing and verbally across a wide variety of stakeholders

Basic Qualifications

• 3+ years of IT client, server, and network service delivery
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking (DNS, DHCP, SSL/TLS, OSI Model, TCP/IP, VLANs, subnetting, routing protocols)
• 4+ years of Windows/Server administration, Linux administration, or Cisco IOS (CLI)
• 4+ years of troubleshooting in a multi-user, high-availability environment
• Experience with new site launches including end-to-end IT infrastructure buildout and go-live support
• Ability to coordinate with multiple stakeholders across operations, engineering, vendors, and leadership
• Excellent written and verbal communication skills

Basic Qualifications

• Bachelor's degree in IT, computer science or equivalent
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
• Experience in technical support
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

Preferred Qualifications

• Experience supporting a windows server environment
• Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.