Launch-Ready Operations Tech SME – On-Site Riyadh

Amazon Inc.

Riyadh

On-site

SAR 120,000 - 160,000

Full time

3 days ago

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Job summary

Amazon Inc. in Riyadh, Saudi Arabia is seeking an Operations Tech SME to support technology-enabled operations during launches. You will lead readiness activities, coordinate with cross-functional teams, and troubleshoot issues to ensure successful day-one performance.

The role emphasizes testing, data validation, and continuous improvement to strengthen operational reliability and customer experience.

Qualifications

Bachelor's degree or higher in a relevant field.
Minimum 1 year of experience in technical support or operations.
Experience performing data analysis using Microsoft Excel.
Strong written and verbal communication skills.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Experience troubleshooting system issues and coordinating resolutions.

Responsibilities

Lead operational readiness activities for new sites, products, and technology-enabled processes.
Support launch planning and execution to ensure workflows, systems, and tools function as expected.
Validate process readiness before go-live to support successful day-one performance.
Identify operational or technical gaps that could affect launch readiness.
Coordinate with Operations, Product, and Technology teams to resolve outstanding issues before launch.
Support the implementation of processes that maintain operational accuracy and customer experience.
Diagnose and troubleshoot system issues affecting operational workflows.
Coordinate defect resolution and readiness confirmation before go-live.
Monitor/post-launch performance and drive continuous improvements.