Operations Supervisor, AMET Operations

Amazon; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Amazon in Jeddah, Saudi Arabia is seeking an Operations Supervisor to lead a team, assign tasks, and monitor daily performance against KPIs. You will work with the Shift Manager to address issues, coach staff, and uphold safety standards in a fast-paced environment.

The role requires strong communication, flexibility to work varied shifts including nights and weekends, and proficiency with MS Office for reporting. High school diploma and physical ability to lift up to 49 pounds are expected.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent required.
• Flexible schedule including weekends and nights.

Responsibilities

• Help support daily management of department duties.
• Assign work to associates to support workflow and KPIs.
• Conduct standup briefs and provide associate feedback.
• Support training and up-skilling of new associates.
• Track, trend and report departmental metrics by associates.
• Analyze reasons for success and failure in KPIs.
• Track and maintain hours and schedules; update SOPs.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Education

High school or equivalent

Tools

MS Office

Job description

Description

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.

Key job responsibilities

• Help support daily management of department duties.
• Assign work to associates as required/needed to support workflow and daily production KPIs/goals.
• Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
• Support in training and up-skilling new associates.
• Support with tracking, trending and reporting of departmental metrics by associates.
• Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
• Tracking, reporting, maintenance of hours and schedules.
• Review and update Standard Operating Procedure (SOP) documents as required.
• Improve flow of product through the station.
• Identify and address safety hazards within and participate in safety initiatives.
• Fully understand workflow, daily production goals, and number of Associates present each day.

A day in the life

• Lead by example.
• Role model for safe work behaviour's
• Excellent communication skills (written & verbal).
• Meets or exceeds departmental production KPIs/goals.
• Demonstrated problem solving & analytical skills.
• Willingness to train and learn new skills.
• Coach and mentor others to succeed.
• Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
• Able to work weekends and provide overtime support (AM & PM).
• Must be willing to work flexible schedules / shift including night shift.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role

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