Operations Team Lead, Inbound

Amazon; Jeddah; On-site; SAR 108,000 - 216,000; Full time

Job summary

Amazon operations leadership opportunity at Afaq - Warehouse Branch in Jeddah. Lead shifts, supervise team tasks, and drive process improvements to ensure timely processing and dispatch of orders.

You will monitor workflows, train staff, and collaborate with other departments to resolve issues while using data analytics to boost safety, quality, and productivity.

Qualifications

• Flexible schedule including weekends, nights, and holidays.
• Experience in English-language communication (written and verbal).
• Experience in problem solving and data analytics.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Measure and monitor workflows across shifts to ensure operational excellence.
• Support and train employees and supervise daily tasks.
• Assist Shift/Area Manager with projects to improve processes and safety.
• Collaborate with other departments to address issues and support KPIs.
• Use data analysis to identify opportunities to optimise safety, quality and productivity.

Skills

English communication

Data analytics

Problem solving

MS Office

Job description

Description Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Description Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in English-language communication skills, both written and verbal
• Experience in problem solving and data analytics
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience
• 3+ years of stakeholder management experience
• Experience in operations management
• Upper intermediate proficiency in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

- Afaq - Warehouse Branch

Job ID: A10458712