Operations Specialist

qlub; Dammam; In loco; SAR 50.000 - 85.000; Tempo pieno

Descrizione del lavoro

qlub is scaling fast across markets and is looking for an Operations Specialist to drive growth in the East Province. You’ll own onboarding, training, and relationships with F&B merchants to turn frictionless payments into real restaurant growth.

In a fast-moving, build-from-scratch environment, you will collaborate with operations, product, and merchant success teams to optimize services, monitor integrations, and deliver practical insights that help merchants thrive.

Mansioni

• Lead onboarding of new F&B merchants onto the qlub platform.
• Organize training sessions for merchants to use Qlub's services.
• Build strong relationships with merchants and optimize usage.
• Collaborate with operations and product to feedback improvements.
• Monitor platform integrations and report merchant usage.
• Support ad hoc tasks: reports and industry trend analysis.
• Provide admin support to Merchant Success & Operations.

Descrizione del lavoro

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Specialistyou'll help drive our growth in East province : building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own:

• Lead the operational onboarding process for new F&B merchants onto the qlub platform

• Organize and coordinate training sessions for merchants to ensure they can fully utilize Qlub’s services

• Build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform

• Work closely with the operations and product teams to provide feedback and support improvements to our services

• Assist with monitoring platform integrations and reporting on merchant usage Conduct research and support the team with ad hoc tasks, such as preparing reports and analysing industry trends

• Provide administrative support to the Merchant Success & Operations team as needed

What we offer

Real ownership over products that impact millions of diners and thousands of restaurants globally

The opportunity to solve challenging problems in payments, hospitality, and customer experience

A fast-moving environment where great ideas quickly become reality

Close collaboration with experienced operators, builders, and industry experts

A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally