Operations Executive, Amazon Now

Afaq - Warehouse Branch - J02 (Amazon); Dammam; On-site; SAR 63,000 - 80,000; Full time

Job summary

Afaq - Warehouse Branch - J02 (Amazon) is seeking an Operations Lead to manage end-to-end UTR operations at our Dammam location. The ideal candidate will have a Bachelor's degree and fluent English and Arabic skills. This role involves overseeing daily operations, ensuring quality and safety standards, and driving team performance.

Join us in redefining fast delivery and contribute to our mission of providing exceptional customer service. You will play a crucial part in operational excellence and team management while working in an inclusive culture that values your contributions.

Qualifications

• Bachelor's degree required.
• Experience in an operational role preferred.
• Fluent in English and Arabic.

Responsibilities

• Manage daily UTR operations for large or multiple sites.
• Meet customer metrics while maintaining quality and safety.
• Drive performance management and implement training plans.
• Work closely with merchants to improve operations.
• Conduct daily safety audits.
• Stand-in for Area Manager.

Skills

Fluency in English

Fluency in Arabic

Operational management

Performance management

Education

Bachelor’s degree

Job description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations.
• Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
• Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
• Stand-in for Area Manager.

Basic Qualifications

• Bachelor’s degree
• Experience in an operational role
• Speak, write, and read fluently in English
• Speak, write, and read fluently in Arabic

Preferred Qualifications

• 1+ years of manufacturing or customer-facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.