Operations Director

Big Fish Consult; Jeddah; On-site; SAR 900,000 - 1,300,000; Full time

Job summary

Big Fish Consult in Jeddah, Saudi Arabia, is seeking a Director-level operations leader to oversee a large-scale live destination. You will drive facilities, engineering, maintenance, and guest experience while ensuring safety and performance across multiple assets.

You will lead complex teams, coordinate with contractors and operators, and report to senior management on performance, readiness, and strategic initiatives to deliver exceptional visitor experiences.

Qualifications

• 15+ years of operations, facilities, engineering, or technical management experience.
• Senior leadership experience in live destination, resort, or hospitality settings.

Responsibilities

• Direct day-to-day operations across destination facilities, attractions, hospitality and public areas.
• Lead FM, technical, engineering and service delivery with hands-on leadership.
• Set standards, KPIs, SLAs, budgets, and continuous improvement initiatives.
• Ensure safe, reliable, and efficient operation of facilities, systems, and assets.
• Oversee readiness, mobilisation, seasonal planning, and opening live operations.
• Coordinate internal teams, contractors, and service providers.
• Ensure compliance with HSE, regulatory, quality, and standards.
• Provide senior leadership reporting, risk management, and strategic recommendations.

Skills

Operations leadership

Facilities management

Engineering background

Stakeholder management

HSE compliance

Live destination experience

Education

Engineering degree

Job description

Location: Jeddah, Saudi Arabia

Level: Director / Senior Leadership

Role Overview

Lead the end-to-end operations of a large-scale live destination / live holiday destination, ensuring exceptional visitor experience, operational efficiency, safety, asset performance, and service delivery.

Key Responsibilities

• Direct day-to-day operations across destination facilities, attractions, hospitality, public areas, and supporting infrastructure.
• Lead Facilities Management (FM), technical, engineering, maintenance, and operational service delivery.
• Establish and monitor operational standards, KPIs, SLAs, budgets, and performance improvement initiatives.
• Ensure all facilities, systems, utilities, and assets operate safely, reliably, and efficiently.
• Lead operational readiness, mobilisation, seasonal planning, and continuous improvement.
• Manage and coordinate internal teams, contractors, operators, and service providers.
• Ensure compliance with HSE, regulatory, quality, and operational standards.
• Drive a seamless, high-quality visitor and guest experience across the destination.
• Provide senior leadership, operational reporting, risk management, and strategic recommendations to executive management.

Requirements

• 15+ years of relevant operations, facilities, engineering, or technical management experience.
• Proven senior leadership experience within a live destination, holiday destination, resort, theme park, entertainment destination, or hospitality destination.
• Strong FM, technical and engineering background with hands‑on operational leadership.
• Experience managing complex, multi-asset environments and large operational teams.
• Strong understanding of maintenance, facilities, utilities, infrastructure, HSE, contractors, and service delivery.
• Demonstrated experience in operational readiness, mobilisation, or opening/live operations is highly desirable.
• Engineering or technical degree preferred.
• Strong commercial, stakeholder management, problem-solving, and leadership capabilities.
• Experience in Saudi Arabia or the GCC is preferred.