Onboarding Agent

sifiapp; Saudi Arabia; Remote; SAR 100,000 - 145,000; Full time

Job summary

SiFi is seeking a detail-oriented Onboarding Agent to ensure smooth, compliant client onboarding in a remote setting. You will verify legal documents like MoA and licenses, configure new company profiles in BackOffice, and ensure data accuracy while coordinating with internal teams.

The role emphasizes adherence to KYC/AML, strong communication in English, and the ability to work independently in a fast-paced fintech environment.

Qualifications

• Bachelor’s degree or equivalent in business, law, finance or related field.
• 1–2 years in onboarding, compliance, or fintech operations.
• Strong ability to read MoA, CR certificates, and other formation records.
• High attention to detail and strong organizational skills.
• Excellent English; Arabic language proficiency is a strong advantage.

Responsibilities

• Review and validate legal documents submitted by customers.
• Create and configure new company profiles in BackOffice system accurately.
• Populate required fields: company details, ownership structure, and authorized users.
• Communicate with internal teams and customers to clarify data.
• Ensure onboarding complies with KYC/AML and internal policies.
• Flag discrepancies and escalate to compliance.
• Assist with onboarding SOP documentation and process improvements.

Skills

Attention to detail

Organizational skills

Communication skills

Independent work

English proficiency

Education

Bachelor's degree or equivalent

Tools

BackOffice systems

CRM platforms

Onboarding tools

Job description

This is a remote position.

About SiFi

SiFi is a fast-growing B2B FinTech company specializing in spend management and card issuance solutions. We help companies take control of their spending, streamline expense workflows, and operate with greater efficiency.

Position Overview

We are looking for a detail-oriented and process-driven Onboarding Agent to join our team. This role is essential to ensuring a smooth and compliant onboarding experience for our clients. You will be responsible for verifying and setting up new companies within our BackOffice systems, ensuring all documentation meets regulatory and internal standards.

Key Responsibilities

• Review and validate legal documentation submitted by customers, including: Memorandum of Association (MoA), Commercial License, or any other documents submitted by the company.
• Create and configure new company profiles in SiFi’s BackOffice system accurately and in a timely manner.
• Ensure all required fields and data points are correctly populated in the system, including company details, ownership structure, and authorized users.
• Communicate with internal teams and occasionally customers to clarify or request missing or inaccurate information.
• Ensure onboarding procedures adhere to SiFi's internal policies, KYC/AML requirements, and regulatory compliance.
• Flag and escalate any discrepancies or red flags in customer documents to the compliance team.
• Support process improvements and contribute to documentation of onboarding SOPs.

Requirements

• Bachelor's degree or equivalent work experience in Business Administration, Law, Finance, or a related field.
• 1-2 years of experience in onboarding, compliance, or operations within fintech, banking, or a regulated environment.
• Strong ability to read and understand legal documents such as MoA, CR certificates, and other business formation records.
• High attention to detail and strong organizational skills.
• Experience working with BackOffice systems, CRM platforms, or onboarding tools is a plus.
• Excellent communication skills in English; Arabic language proficiency is a strong advantage.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.