Officer - CT Branch Sales

Almosafer; Unaizah; On-site; SAR 45,000 - 78,000; Full time

Job summary

Almosafer Travel & Tourism Co. is seeking a customer-oriented travel consultant to help clients identify ideal leisure packages, advise on itineraries, and inspire holiday choices. You will play a key role in delivering personalized recommendations and ensuring a memorable booking experience.

In this role you will answer questions on air, hotel, and tours, stay informed on industry products, and strive to meet and exceed individual sales targets while maintaining exceptional service standards.

Qualifications

• Minimum 0–3 years of experience in a travel agency.
• High School Diploma or equivalent preferred.
• Proficiency in English and Arabic required; strong communication skills.

Responsibilities

• Provide leisure travel assistance for clients (air, hotel, tours, etc.).
• Stay up to date on products and services via research and industry sources.
• Help achieve sales targets by maintaining a high customer conversion rate.
• Act as the first point of contact for walk-in customers to enhance the experience.
• Advise on travel insurance, visas, vaccinations, and related matters.
• Gather feedback, tailor packages to customer needs, and ensure satisfaction.

Skills

English

Arabic

Sales skills

Communication

Education

High School Diploma

Tools

GDS systems

Reservation software

Job description

At Almosafer Travel & Tourism Co.We’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.Rooted in our name “Almosafer,” meaning the traveler,

we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver

enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new

benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with

forward-thinking innovation, shaping a new standard for travel in the region.

About the job:

Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking, and assisting them in identifying an appropriate holiday package.

The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience.

Responsibilities:

• Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
• Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines.
• Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
• Acts as the first point of contact for walk-in customers to ensure the customer experience is enhanced.
• Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel.
• Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed.
• Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any.
• Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
• Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
• Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response.
• Maintain a database on all regular customer-related bookings, meals, seat preferences, etc, and offer personalized services as and when required.
• Adhere to service level targets and coordinate with other departments to meet client service expectations.
• Fully informed and stays abreast of all airline rules, regulations, tariffs, and other industry requirements and accurately applies this information when making travel arrangements.

Profile requirements:

• Minimum 0 - 3 experience in a travel agency company.
• High School Graduate or Diploma in any field is preferred.
• Minimum competencies in English & Knowledge of the Arabic language are a must.
• Excellent selling skills & Ability to interact, communicate, and negotiate effectively
• Excellent knowledge of computer reservation systems, GDS systems, and e-travelling
• Strong knowledge of travel destinations as well as domestic and international travel trends
• Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger.

Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.