Office Services Executive

Al Tayer Insignia; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury retail brand in Riyadh seeks a talented individual to provide secretarial and office support to the Manager. You will arrange travel itineraries, manage appointments, and handle customer queries with professionalism and respect. The role requires efficient communication and organizational skills to support the department effectively. Join a diverse team dedicated to redefining luxury retail experiences in the GCC region.

Responsibilities

• Provide all necessary secretarial and office support to the Manager.
• Arrange travel itinerary for the Manager including ticket reservations.
• Provide required support to others in the department.
• Liaise with all offices for effective management of appointments.
• Attend to all customer queries, complaints and interactions courteously.
• Ensure efficient and courteous answering of calls and emails.
• Maintain necessary documentation system for orderly storage.
• General correspondence and memos as required.
• Manage printing and stationary requisitions.
• Liaise with suppliers for consumables.
• Oversee department attendance and ensure relevant access.
• Manage collateral and location specific resources.
• Coordinate Company / Department events and planning meetings.

Job description

Overview

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Responsibilities

• Provide all necessary secretarial and office support to the Manager from handling calls, drafting and processing letters, faxing etc., to liaising on the Manager's behalf with Suppliers and Customers.
• Arrange travel itinerary for the Manager including ticket reservations, hotels bookings, fixing appointments with the overseas clients.
• Provide required support to others in the department with respect to, sending official correspondence on their behalf, providing collective information to them and arranging department meetings.
• Liaise with all offices for effective management of appointments and meetings. Ensures administrative responsibilities like signatures, applications and customer issues are expedited effectively.
• Attend to all customer queries, complaints and interactions with courtesy and respect. Address customer issues and forward them to necessary departments for resolution while always maintaining the professional face of the company.
• Ensure efficient and courteous answering of telephone calls/ emails/ faxes and provide necessary information and guidance or route them to appropriate channels for accurate information.
• Maintain necessary documentation system for efficient and orderly storage and retrieval of documents/information. Maintain and update all necessary records, files and database.
• General correspondence and memos as and when required including independent correspondence on secretarial discretion.
• Manage printing and stationary requisitions
• Liaise with suppliers or administration team for consumables
• Oversee department attendance and ensure relevant access is provided
• Manage collateral / location specific resources such as Meeting Rooms, reception, etc.
• Coordinate Company / Department events, Annual / Quarterly Planning meetings, etc.