Office IT Solution Advisor

McKinsey & Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global consulting firm seeks an Office IT Solution Advisor based in Riyadh. This role involves delivering exceptional IT support and managing logistics for technology solutions. Candidates must be Saudi citizens, with vocational training or relevant degrees, and the ability to communicate effectively in both English and Arabic. This position offers a dynamic work environment that emphasizes collaborative service and problem-solving.

Qualifications

• Must be a Saudi citizen.
• Up to two years of experience in a customer-centric service environment.
• Strong communication skills in English and Arabic.

Responsibilities

• Deliver exceptional IT experiences and support to internal colleagues.
• Manage logistics, including shipments and customs.
• Assist with planning for virtual and in-person events.

Skills

Customer service orientation

Problem-solving

Organizational skills

Strong communication

Education

Vocational training or relevant degree

Tools

Standard IT applications for Windows, macOS, iOS

Job description

Overview

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

You will join a team that values continuous learning, feedback, and a fast-paced environment. In return for your drive, determination, and curiosity, we’ll provide resources, mentorship, and opportunities to broaden your expertise and contribute to work that truly makes a difference.

Your Impact

As an Office IT Solution Advisor, you will serve as the primary in-person point of contact for delivering technological solutions to our consultants, partners, and internal colleagues. You will take responsibility for delivering an exceptional IT experience to our consultants and staff, ensuring a concierge-level service. This includes managing logistics such as shipments and customs, and providing calm, effective support in challenging and dynamic situations. You will listen to and understand your colleagues\' technological needs, share insights with global IT teams, own issues from start to finish, and assist with planning for both virtual and in-person events. Your work is critical to empowering our teams to work efficiently and make a meaningful impact. You will be based in our Riyadh office as part of our global technology team, which ensures that all colleagues are equipped with the best technology and support to deliver exceptional client service.

Your Qualifications and Skills

• Must be a Saudi citizen
• Successfully completed studies or hold an excellent vocational training qualification in a specialized field that emphasizes customer contact and service orientation
• Up to two years of experience in a professional, customer-centric service environment
• Familiarity with standard IT applications for Windows, macOS, and iOS, with a curiosity to learn and the ability to recommend solutions
• Strong organizational skills and a proactive approach, with the ability to independently initiate tasks and follow through to completion
• A solution-oriented and structured mindset, with a talent for explaining complex concepts in a clear and understandable manner
• An agile and empathetic personality, with the ability to adapt to change, accept ambiguity, and handle challenging situations with a calm, professional demeanor
• A "concierge mindset" with a passion for providing outstanding service and collaborating effectively with internal clients and external vendors
• Strong communication skills, both verbal and written, in English and Arabic, with the ability to adjust your style to suit different perspectives and seniority levels