Manager – Dive Center

Red Sea Global; Umluj; On-site; SAR 250,000 - 320,000; Full time

Job summary

Red Sea Global’s GALAXEA Dive Center at The Red Sea destination is seeking a Manager – Dive Center to lead daily operations, ensuring world‑class diving experiences and guest satisfaction within a luxury hospitality setting.

This site-based leadership role requires a proven ability to manage teams, maintain safety and quality standards, and drive commercial performance across courses, dives, and retail offerings, while championing marine conservation.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Marine Science, or related field.
• Certified Dive Instructor with active status (PADI or equivalent).
• 5–7 years of experience in diving operations or dive center management.
• Proven experience managing teams in luxury or high-end environments.
• Solid knowledge of diving safety standards and operational best practices.
• Fit-to-dive medical certification.

Responsibilities

• Lead and manage all daily operations of the GALAXEA Dive Center.
• Oversee scheduling, resource allocation, and guest flow management.
• Ensure diving activities meet safety standards and SOPs.
• Monitor guest satisfaction and service delivery.
• Manage staff recruitment, onboarding, and performance.
• Oversee maintenance of dive equipment and facilities.
• Drive revenue from courses, dives, and retail.
• Support pre-opening and development of the dive center.

Skills

Leadership

Team management

Luxury hospitality

Safety standards

Operational planning

English proficiency

Client service

Decision making

Marine conservation

Education

Bachelor’s degree in Tourism, Hospitality, Marine Science, or related field

Job description

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.

Job Purpose

The Manager – Dive Center is a site-based leadership role responsible for the overall management, performance, and day-to-day operations of the GALAXEA Dive Center within The Red Sea destination.

This role ensures the safe, efficient, and high-quality delivery of all diving activities, courses, and guest experiences, in line with luxury hospitality standards and international diving regulations. The Manager – Dive Center is accountable for operational excellence, team leadership, asset readiness, and commercial performance, while contributing to the growth and positioning of GALAXEA as a world-class diving destination.

Key Responsibilities

1. Operational Management

• Lead and manage all daily operations of the GALAXEA Dive Center, ensuring seamless execution of diving activities.
• Oversee scheduling, resource allocation, and guest flow management.
• Ensure all diving activities are conducted safely, professionally, and in compliance with SOPs and training agency standards.
• Monitor operational performance, service delivery, and guest satisfaction.
• Act as the primary escalation point for operational and guest-related matters.

2. Guest Experience & Service Excellence

• Ensure delivery of exceptional, personalized diving experiences aligned with luxury service standards.
• Maintain high levels of guest satisfaction through proactive engagement and service excellence.
• Manage guest feedback, complaints, and service recovery where required.
• Promote a strong guest-centric culture across the team.
• Lead, mentor, and manage a team of instructors, divemasters, technicians, and marine crew.
• Oversee recruitment, onboarding, training, and performance management.
• Ensure all staff maintain valid certifications and meet required competency standards.
• Foster a high-performance, safety-driven, and collaborative team environment.

4. Health, Safety & Compliance

• Ensure the highest standards of safety across all dive operations.
• Enforce compliance with international diving standards (e.g., PADI or equivalent), local regulations and company policies.
• Oversee risk assessments, emergency procedures, and incident management.
• Ensure all safety equipment is operational, inspected, and maintained.

5. Asset & Equipment Management

• Oversee the maintenance, servicing, and readiness of all dive equipment, vessels, and facilities.
• Ensure accurate inventory management, asset tracking, and lifecycle planning.
• Coordinate with technical teams to ensure timely servicing and repairs.
• Maintain high standards of cleanliness, organization, and presentation across the dive center.

6. Commercial & Retail Performance

• Manage all dive center revenue streams, including courses, guided dives, and retail sales.
• Monitor financial performance, budgeting and cost control.
• Optimize retail offerings, pricing strategies and upselling opportunities.
• Collaborate with marketing teams to promote GALAXEA diving experiences.

7. Pre-Opening & Development

• Support the setup, testing and operational readiness of the GALAXEA Dive Center.
• Assist in developing SOPs, operational frameworks and safety protocols.
• Contribute to the expansion and continuous enhancement of dive operations within GALAXEA.
• Champion marine conservation and responsible diving practices.
• Ensure compliance with environmental regulations and sustainability initiatives.
• Educate guests and staff on marine life protection and responsible tourism.
• Ensure adherence to company policies, SOPs, and operational standards.
• Maintain accurate operational, financial and safety records.
• Provide regular performance reports to senior management.
• Identify opportunities for operational improvement and service enhancement.

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Tourism, Hospitality, Marine Science, or a related field.
• Certified Dive Instructor (e.g., PADI OWSI or equivalent) with active status.
• Minimum 5–7 years of experience in diving operations or dive center management.
• Proven experience managing teams within a luxury or high-end environment.
• Strong knowledge of diving safety standards and operational best practices.
• Fit-to-dive medical certification.

Core Competencies

• Strong leadership and team management capabilities.
• Excellent communication skills in English; Arabic is an advantage.
• High level of accountability and commitment to safety and quality.
• Strong organizational and operational planning skills.
• Customer-focused mindset with experience handling high-end clientele.
• Strong problem-solving and decision-making abilities.
• Professional presentation aligned with luxury hospitality standards.
• Proficiency in Microsoft Office and operational systems.
• Additional instructor ratings or specialty certifications.
• Experience in dive retail and commercial operations.
• Knowledge of marine conservation and sustainability practices.
• Additional language proficiency (preferably Arabic).
• Experience in underwater photography/videography.

Job Context

• Site-based role at the GALAXEA Dive Center within The Red Sea destination.
• Requires flexibility to work weekends, holidays and peak seasons.
• Involves both operational leadership and guest-facing responsibilities.
• Plays a critical role in positioning GALAXEA as a leading global diving destination.