Managed Service Delivery Lead & Project Manager

CoorB; Riyadh; On-site; SAR 200,000 - 250,000; Full time

Job summary

CoorB in Riyadh is seeking a Managed Service Delivery Lead & Project Manager to oversee high-performance IT operations for a finance company. This strategic role involves managing the Fineract loan management system, and ensuring service level agreements are met while leading ongoing software development projects.

The ideal candidate will have over 8 years of experience in project management within financial services, hold relevant certifications (PMP, PRINCE2), and possess strong bilingual skills in Arabic and English. This is a critical role requiring exceptional stakeholder management and technical expertise.

Qualifications

• 8+ years in Project Management and Managed Services Delivery in financial services.
• Experience with core banking/loan management platforms.
• Ability to manage complex software delivery projects.

Responsibilities

• Oversee service delivery lifecycle and report on performance.
• Analyze service performance data and optimize workflows.
• Coordinate with vendors and manage Google Cloud operational aspects.

Skills

Project Management

Managed Services Delivery

Cloud Infrastructure Management

Stakeholder Management

Bilingual (Arabic and English)

Education

Active PMP, PRINCE2 or Agile Certification

ITIL v4 Certification

Tools

Google Cloud Platform

CI/CD

DevOps

Job description

Managed Service Delivery Lead & Project Manager

Riyadh, Saudi Arabia | Posted on 06/30/2026

Job Description

The Managed Service Delivery Lead & Project Manager is a strategic, dual‑function role responsible for overseeing the holistic high performance of IT operations and driving continuous technical enhancements for a KSA finance company. You will be the primary point of accountability for the managed services engagement, ensuring that the Fineract loan management system, ERPNext, bespoke applications (mobile, middleware, credit engine, BPM), and GCP infrastructure meet strict SLA and performance targets, while simultaneously project‑managing the development lifecycle for system upgrades, new feature rollouts, and custom integrations.

Key Responsibilities

• Service Governance: Own the overall service delivery lifecycle, conduct regular Service Level Review meetings with business stakeholders, and report on system performance, SLA/KPI achievements, and operational stability.
• Continuous Improvement: Analyze service performance data with the ITSM Lead, identify recurring issues, optimize support workflows, and implement preventative measures across the infrastructure and application layers.
• Transition Management: Oversee the smooth transition of newly developed proprietary components (e.g., mobile app updates, new BPM workflows) from the engineering team into the live managed support environment.
• Vendor & Cloud Management: Coordinate with third‑party vendors and manage the operational aspects of our Google Cloud Platform hosting environment, ensuring cost‑efficiency, scalability, and high availability.
• End‑to‑End Project Execution: Lead planning, execution, and delivery of ongoing software development projects, including enhancements to the custom middleware, credit decision engine, and loan management integrations.
• Agile Leadership: Facilitate Agile/Scrum ceremonies (sprint planning, daily stand‑ups, retrospectives) for distributed engineering and delivery teams.
• Requirements & Scope Management: Work closely with business analysts and product owners to translate KSA financial business requirements into actionable technical project plans, managing scope creep and delivery timelines.
• Risk & Resource Management: Identify project bottlenecks, manage technical dependencies between off‑the‑shelf platforms (Fineract/ERPNext) and proprietary code, and dynamically allocate engineering resources to meet delivery deadlines.

Requirements

• Experience: 8+ years in Project Management and Managed Services Delivery, with a strong background in financial services, banking, or fintech sectors.
• Certifications: Active PMP, PRINCE2, or Agile (CSM/PMI‑ACP) certification required. ITIL v4 certification highly desirable.
• Qualifications & Technical Requirements:
  • Demonstrated experience managing complex software delivery involving core banking/loan management platforms (Fineract), ERP systems, and custom microservices.
  • Strong understanding of cloud infrastructure deployments, preferably Google Cloud Platform.
  • Familiarity with modern software development lifecycles (CI/CD, DevOps) and integration architectures (APIs, middleware).
  • Regulatory & Market Knowledge: Familiarity with Saudi Central Bank (SAMA) regulations, data privacy compliance, and KSA financial sector operational standards.
• Communication: Exceptional stakeholder management and executive presentation skills. Bilingual proficiency in Arabic and English required.