Luxury Outlet Manager: Service Leader & Ops Excellence

Rosewood AMAALA; Saudi Arabia; On-site; SAR 140,000 - 210,000; Full time

Job summary

Rosewood AMAALA in Saudi Arabia seeks an Assistant Restaurant Manager/ Captain responsible for managing all outlet functions in line with hotel standards.

You will direct the service philosophy, train staff, monitor compliance with policies, and maintain knowledge of wine, menus, POS, and payroll systems. This role requires strong leadership, attention to detail, and a commitment to guest satisfaction in a luxury setting.

Qualifications

• Experience in luxury hotel dining operations and leadership.
• Strong knowledge of menus, wine by the glass, and service standards.
• Proven ability to manage staff, scheduling, and cost controls.

Responsibilities

• Maintain complete knowledge of departmental policies, procedures and standards.
• Direct and implement a service and management philosophy for staff.
• Review and ensure staffing, payroll, and training meet standards.
• Monitor guest relations, handle complaints, and maintain guest satisfaction.

Skills

Leadership

Customer service

Staff training

Operations management

English communication

Education

High school diploma

Some college

Tools

POS systems

Seven Rooms system

BirchStreet

Oasys payroll

Payroll software

Job description

Rosewood AMAALA in Saudi Arabia seeks an Assistant Restaurant Manager/ Captain responsible for managing all outlet functions in line with hotel standards.

You will direct the service philosophy, train staff, monitor compliance with policies, and maintain knowledge of wine, menus, POS, and payroll systems. This role requires strong leadership, attention to detail, and a commitment to guest satisfaction in a luxury setting.