Luxury Guest Services Agent – Pre-Opening & VIP Support

Four Seasons; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Housing

Transportation

30 days vacation

Home leave tickets

Meals provided

Uniform cleaning

Medical insurance

Life insurance

Employee assistance program

Worldwide room nights

Growth opportunities

Job summary

Four Seasons AMAALA at Triple Bay seeks a Guest Services Agent to join our pre-opening team. You will welcome guests, manage luggage, and arrange transportation while ensuring smooth arrivals and departures during pre-opening and daily operations.

You will collaborate with Front Desk, Concierge, and Valet teams to deliver seamless service. Candidates should have luxury hospitality experience, strong communication, and a valid Saudi driver’s license.

Qualifications

• Previous experience in guest services, bell desk, or valet roles within luxury hospitality preferred.
• Pre-opening experience is an advantage.
• Energetic and service-oriented personality with excellent communication skills.
• Physically fit and able to handle luggage and assist with guest movement as needed.
• Saudi Driver License, Ability to drive.
• Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.

Responsibilities

• Assist with pre-opening tasks including systems setup, service standard creation, and training related to guest arrivals and departures.
• Greet guests upon arrival and departure, assist with luggage handling, escorting, and offering helpful resort and destination information.
• Coordinate closely with the Front Desk, Concierge, and Valet teams to ensure seamless guest movement and satisfaction.
• Assist VIP guests and respond to special requests with care and attention.
• Maintain guest areas at the entrance and lobby, ensuring a welcoming and organized environment.
• Deliver items to guest rooms when required and support room moves as needed.
• Monitor guest feedback and support service recovery when necessary.
• Maintain a professional appearance and embody the Four Seasons service culture.

Skills

Guest services

Bell desk experience

Valet experience

English fluency

Saudi Driver's License

Physical fitness

Job description

Four Seasons AMAALA at Triple Bay seeks a Guest Services Agent to join our pre-opening team. You will welcome guests, manage luggage, and arrange transportation while ensuring smooth arrivals and departures during pre-opening and daily operations.

You will collaborate with Front Desk, Concierge, and Valet teams to deliver seamless service. Candidates should have luxury hospitality experience, strong communication, and a valid Saudi driver’s license.