Guest Services Agent — Luxury Resort (Pre-Opening)

Four Seasons Hotels & Resorts, Saudi Arabia; Saudi Arabia; On-site; SAR 72,000 - 108,000; Full time

Benefits offered by this job

Competitive salary

Housing and transportation

30 days vacation

Paid home leave tickets

Meals and uniform cleaning

Medical and life insurance

Worldwide room nights

Growth opportunities

Job summary

Four Seasons Resort and Residences AMAALA at Triple Bay seeks a Guest Services Agent for its pre-opening team. You will greet guests, manage luggage and transportation, and ensure smooth arrivals and departures during the pre-opening phase and daily operations.

You will collaborate with Front Desk, Concierge and Valet to deliver a seamless guest experience, assist VIP guests, and uphold the Four Seasons service standards.

Qualifications

• Previous experience in guest services, bell desk, or valet roles within luxury hospitality preferred.
• Pre-opening experience is an advantage.
• Energetic and service-oriented personality with excellent communication skills.
• Physically fit and able to handle luggage and assist with guest movement as needed.
• Saudi Driver License, Ability to drive.
• Fluency in English is essential.

Responsibilities

• Assist with pre-opening tasks including systems setup, service standard creation, and training related to guest arrivals and departures.
• Greet guests upon arrival and departure, assist with luggage handling, escorting, and offering helpful resort and destination information.
• Coordinate closely with the Front Desk, Concierge, and Valet teams to ensure seamless guest movement and satisfaction.
• Assist VIP guests and respond to special requests with care and attention.
• Maintain guest areas at the entrance and lobby, ensuring a welcoming and organized environment.
• Deliver items to guest rooms when required and support room moves as needed.
• Monitor guest feedback and support service recovery when necessary.
• Maintain a professional appearance and embody the Four Seasons service culture.

Skills

Guest services

Bell desk

Valet

Pre-opening experience

Communication skills

English fluency

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Four Seasons Resort and Residences AMAALA at Triple Bay seeks a Guest Services Agent for its pre-opening team. You will greet guests, manage luggage and transportation, and ensure smooth arrivals and departures during the pre-opening phase and daily operations.

You will collaborate with Front Desk, Concierge and Valet to deliver a seamless guest experience, assist VIP guests, and uphold the Four Seasons service standards.