Luxury Guest Concierge & Experience Specialist

St. Regis Hotels & Resorts; Saudi Arabia; On-site; SAR 36,000 - 60,000; Full time

Job summary

St. Regis Hotels & Resorts on Ummahat Island, Red Sea, Saudi Arabia, invites applications for a full-time guest services associate. You will respond to guest requests for special arrangements, provide information about local amenities, and coordinate with other departments to ensure guest satisfaction.

You will answer calls and messages, review logs, and assist in maintaining the club lounge with a focus on safety and service quality. Professional appearance and discretion are required.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with other departments to resolve guest calls or problems.
• Monitor lounge seating, service, safety, and well-being of guests.

Education

High school diploma or G.E.D. equivalent

Job description

St. Regis Hotels & Resorts on Ummahat Island, Red Sea, Saudi Arabia, invites applications for a full-time guest services associate. You will respond to guest requests for special arrangements, provide information about local amenities, and coordinate with other departments to ensure guest satisfaction.

You will answer calls and messages, review logs, and assist in maintaining the club lounge with a focus on safety and service quality. Professional appearance and discretion are required.