Luxury Butler: Anticipate Needs & Elevate Stays

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Raffles Makkah Palace, part of Accor, invites a Head Butler to deliver unparalleled guest experiences in a luxury setting overlooking the Holy Kaaba. The role reports to the Fairmont Head Butler and requires delivering personalized service and coordinating in-suite amenities.

The ideal candidate demonstrates exceptional presentation, strong communication, and the ability to work under pressure while maintaining a warm, welcoming demeanor for all guests.

Qualifications

• Customer-facing experience is asset.
• Professional presentation required.
• Excellent guest service and communication skills.
• Proficient with Windows applications.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Able to work under pressure in fast-paced environment.
• Team player with calm, courteous guest focus.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Identify and anticipate guests’ needs and ensure personalized service is provided
• Provide Food and Beverage services as required
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Skills

Guest service

Professional presentation

Guest communication

Windows applications

Interpersonal skills

Reliability

Working under pressure

Teamwork

Guest focus

Tools

Microsoft Windows

Job description

Raffles Makkah Palace, part of Accor, invites a Head Butler to deliver unparalleled guest experiences in a luxury setting overlooking the Holy Kaaba. The role reports to the Fairmont Head Butler and requires delivering personalized service and coordinating in-suite amenities.

The ideal candidate demonstrates exceptional presentation, strong communication, and the ability to work under pressure while maintaining a warm, welcoming demeanor for all guests.