LMD team leader

J&T Express; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

J&T Express in Riyadh is seeking a delivery operations supervisor to lead and coordinate daily last-mile delivery activities, ensuring completeness and adherence to service levels.

You will manage and monitor delivery drivers, allocate routes, monitor on-time delivery, and drive efficiency by minimizing delays and extra mileage.

Collaborating with warehouse, dispatch, and customer service teams, you will ensure smooth order flow from dispatch to final delivery and address exceptions.

Qualifications

• Lead daily last-mile delivery operations.
• Monitor and manage delivery drivers/riders.
• Track performance metrics and customer feedback.
• Ensure adherence to procedures and service levels.

Responsibilities

• Coordinate with warehouse and dispatch to ensure smooth order flow.
• Optimize routes to maximize efficiency and minimize delays.
• Address delayed or failed deliveries with corrective actions.

Skills

Last-mile delivery

Route planning

Performance tracking

Team coordination

Job description

lead and coordinate daily last-mile delivery operations, ensuring all deliveries are completed accurately and within the agreed service levels.

Manage and monitor delivery drivers/riders and ensure proper allocation of routes, orders, and delivery areas.

Track daily delivery performance, including on-time delivery, successful delivery rate, failed deliveries, returns, and customer complaints.

Monitor drivers’ attendance, productivity, performance, and compliance with operational procedures.

Ensure delivery routes are optimized to maximize efficiency and minimize delays, unnecessary mileage, and operational costs.

Follow up on delayed, failed, or problematic deliveries and take immediate corrective action.

Coordinate with warehouse, dispatch, customer service, and operations teams to ensure smooth order flow from dispatch to final delivery.