Lead Implementation Consultant

Sprinklr Middle East and North Africa Regional Headquarter; Riyadh; On-site; SAR 360,000 - 480,000; Full time

Job summary

Sprinklr is seeking a seasoned professional to lead a high-performing implementation team for regional deployments across the Sprinklr platform. You will drive delivery excellence, align with cross-functional stakeholders, and ensure value-driven outcomes for clients in the Middle East.

Ideal candidates have 8+ years in enterprise software deployment and strong leadership capabilities, with fluency in Arabic and English and a passion for customer success. University degree required.

Qualifications

• 8+ years of experience in enterprise software deployment management.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Fluency in Arabic and English is essential.
• Strong people and team management skills with proficiency in team leadership.

Responsibilities

• Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers.
• Maintains own and team performance against billable utilisation and other key metrics.
• Defines and maintains regional implementation practice strategy in collaboration with other regional leaders.
• Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers.
• Assures implementation delivery standards at cross‑team level and takes action when standards are not met.
• Facilitates team feedback to regional services leadership.
• Partners with PMO and Engagement Management leaders on project scope and resources.
• Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers.
• Ensures a high level of implementation expertise across the Sprinklr product.

Skills

Enterprise software deployment

Team leadership

Communication skills

Fluency in Arabic

Fluency in English

Independent worker

Social media tech understanding

Education

University degree, or higher

Job description

Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

What You’ll Do

Long past the era of plug‑and‑play, global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements. Sprinklr is looking for a highly experienced and well‑trained professional in software enablement to provide strategic expertise and empower our new and existing clientele to use our technology to meet their goals. This role will grow our expanding need for experts who can ensure that all of our customers meaningfully understand the value that the Sprinklr Platform will bring to their organization. The successful candidate will lead a team of high‑performing implementation consultants focused on successful, value‑oriented Sprinklr deployments that ensure customer satisfaction and adoption.

• Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers
• Maintains own and team performance against billable utilisation and other key business metrics, such as on‑time timecard submission & project assignments, implementing strategies to enhance performance where applicable
• Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders
• Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable
• Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers
• Assures implementation delivery standards at cross‑team level and takes action when standards are not met
• Facilitates team feedback to regional services leadership
• Partners with PMO and Engagement Management leaders on project scope and resources
• Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers
• Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements
• Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact
• Leads team meetings and ensures appropriate awareness of Sprinklr / team news among consultants
• Participates in high level, strategic customer meetings in support of consultants, representing Sprinklr Services leadership
• Is an escalation point for implementation consultants, for both internal and external stakeholders
• Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services
• Provides expert level solution recommendations for platform design and configuration, so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled
• Develops and recommends strategies, best practices, and policies for immediate and long‑term enhancement of implementation process

Who You Are & What Makes You Qualified

• 8+ years of experience in enterprise software deployment management and/or implementation
• Excellent written and verbal communication skills; highly competent and confident presenter
• Fluency in Arabic and English is essential
• Strong people and team management skills with proficiency in team leadership
• Strong technical background
• Ability to work independently and as a member of a team, within region and across regions
• Demonstrate experience and a passion for the social media technology universe
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred
• Passion for solving client and internal challenges, and commitment to client delight
• University degree, or higher

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified‑CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

EEO

Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Our goal is to ensure every employee feels like they belong and are operating in a judgment‑free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.