Lead DCS Engineer

ABB; Dammam; Hybrid; SAR 120,000 - 160,000; Full time

Job summary

A global market leader in industrial solutions is seeking an experienced professional for service operations in Dammam, Saudi Arabia. The role involves executing complex service projects, ensuring customer satisfaction, and identifying new business opportunities. Ideal candidates have over 10 years of experience with ABB Advant master & System 800xA DCS. Responsibilities include coaching technicians, planning customer service work, and leading engineering projects. This position offers the opportunity to work onsite, in a hybrid format, or remotely.

Qualifications

• 10+ years of experience in ABB Advant master & System 800xA DCS.
• Experience executing medium to low service projects in collaboration with engineering teams.
• Ability to lead engineering groups in project delivery.

Responsibilities

• Plan and execute service work as per customer order and expectations.
• Deliver superior customer experiences and communicate service work timelines.
• Identify new service business opportunities in collaboration with ABB teams.
• Coach technicians and supervise complex site activities.

Skills

ABB Advant master & System 800xA DCS experience

Project execution

Customer service

Team leadership

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Local Service Operations Manager

Your Role And Responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: onsite/hybrid/remote. This role is contributing to AUEN Saudi Arabia.

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications For The Role

• 10+ years of ABB Advant master & System 800xA DCS experience.
• Execute medium to low service projects in collaboration with engineering team.
• Including expansions and modernization projects from design to site installation and commissioning.
• Lead group of engineers to deliver projects.
• Collaborate with the engineering manager and/or project manager to deliver the projects.
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.