Lead Butler – Luxury Guest Experience Leader

Rosewood Hotel Group; Umluj; On-site; SAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Rosewood Hotel Group in Saudi Arabia is seeking an Assistant Chief Butler to lead and coach the Butler team, upholding the highest luxury service standards and anticipating guest needs. You will partner with the Chief Butler to ensure flawless operations across Front Office, Housekeeping, Food & Beverage, and Concierge, delivering personalized experiences and training for excellence.

This role requires a passion for Relationship Hospitality, strong leadership, impeccable attention to detail, and

Qualifications

• Experience in luxury hospitality and delivering personalized guest service.
• Strong leadership and mentoring abilities.
• Excellent attention to detail and service standards.
• Highly organized and adaptable in a fast-paced environment.
• Strong cross-department communication.

Responsibilities

• Support the daily operation and leadership of the Butler team, ensuring exceptional service at every guest touchpoint.
• Build strong guest relationships by delivering personalized, seamless, and anticipatory service throughout each stay.
• Conduct suite and villa inspections, ensuring guest preferences, amenities, and quality standards are consistently met.
• Lead daily briefings and support training initiatives to develop team capability and reinforce service excellence.
• Coordinate closely with operational departments to ensure flawless execution of guest requests and bespoke experiences.
• Monitor guest feedback and satisfaction, proactively addressing opportunities to enhance the guest experience.

Skills

Leadership

Coaching

Attention to detail

Organization

Communication

Guest relations

Job description

Rosewood Hotel Group in Saudi Arabia is seeking an Assistant Chief Butler to lead and coach the Butler team, upholding the highest luxury service standards and anticipating guest needs. You will partner with the Chief Butler to ensure flawless operations across Front Office, Housekeeping, Food & Beverage, and Concierge, delivering personalized experiences and training for excellence.

This role requires a passion for Relationship Hospitality, strong leadership, impeccable attention to detail, and