KSA - Maintenance Support Operative

MARSS Group; Riyadh; Hybrid; SAR 180,000 - 270,000; Full time

Job summary

MARSS Group is seeking a Maintenance Support Operative to support NiDAR CUAS/SADS across the Middle East. You will handle incident resolution, monitoring, and technical support for the region, with deployments and site visits as required.

The role covers on-site and remote assistance, preventative maintenance, documentation, asset management, and knowledge-base contributions. Frequent travel and rotating on-call cover are expected.

Qualifications

• Experience with CUAS systems, sensors and related equipment.
• Experience in incident resolution and contributing to incident management processes.
• Proven experience delivering preventative maintenance and providing on-site and remote support.
• Strong written and verbal communication for technical documentation.

Responsibilities

• Assist in incident investigation and resolution for NiDAR CUAS events.
• Contribute to internal and customer-facing reports with technical insights.
• Provide deployment support across the Middle East as required.
• Monitor and optimize NiDAR CUAS system and sensors for uptime and performance.
• Develop and maintain procedures and backups for NiDAR CUAS systems.

Skills

CUAS systems

Incident management

Maintenance & support

Documentation

Adaptability

Team collaboration

Certifications

Job description

Job Title: Maintenance Support Operative

Reports to: ITSM Service Delivery Manager
Location: Middle East region - KSA / BHR / Other Gulf states

Type: Full time

The Role

MARSS is seeking highly skilled and experienced Maintenance Support Operatives to join our team and support the NiDAR CUAS/SADS systems. The ideal candidate will play a pivotal role in incident resolution, system performance monitoring, and technical support to ensure the seamless operation of our advanced technologies across the region.

Main Responsibilities:

• Incident Management: Assist in incident investigation and resolution in line withdirectives from the Service Operations Management team, ensuring prompt and efficient handling of NiDAR CUAS/SADS events.
• Reporting: Contribute to both internal and customer-facing reports, providing accurate technical insights and updates.
• Deployment Support: Be available for deployment across the Middle East to assist with major incidents or special projects as instructed by management.
• System Monitoring: Monitor, analyze, and optimize the performance of NiDAR CUAS systems, associated sensors, and peripheral equipment to ensure high operational efficiency.
• Procedures & Documentation: Develop, maintain, and monitor procedures for NiDAR CUAS systems and backups, ensuring consistency and reliability.
• Preventative Maintenance: Deliver preventative maintenance services to meet and exceed customer Service Level Agreements (SLAs), ensuring system uptime and stability.
• Emergency Support: Provide emergency on-call support on a rotating schedule, ensuring rapid response to critical issues.
• On-Site & Remote Support: Regularly visit sites for technical support, including both on-site and remote assistance for repairs, troubleshooting, and technology updates.
• Asset Management: Assist in the organisation, inventory, and management of hardware and software resources, ensuring accurate tracking and availability of key assets.
• Knowledge Sharing: Contribute to the creation of knowledge articles and technical documentation for the MARSS Support Knowledge Base, helping both internal support staff and customers improve efficiency.
• Audits: Conduct asset and configuration audits as directed by the MARSS Support Management team, improving data integrity and availability.
• Software Distribution: Collaborate with the ITSM Service Delivery Manager to plan and coordinate the distribution of NiDAR CUAS software and service packs.
• Network & Power Management: Maintain and update site network logical systems, connectivity, and power diagrams to ensure reliability and clarity.
• Service Asset Management: Keep an updated inventory of hardware and maintenance records within the MARSS Service Asset and Configuration Management tool.
• Mentorship & Development: Provide guidance and mentorship to other Service Operations staff, fostering the growth of their technical skills and knowledge.
• Confidentiality: Adhere to confidentiality agreements regarding customer and company proprietary information.

Qualifications & Skills:

• Ideally strong understanding of CUAS systems, associated sensors, and peripheral equipment, as a minimum experienced in working in a multi-disciplined security, software, telecommunications or maritime systems environment. Experience in system performance analysis and troubleshooting.
• Incident & Problem Management: Experience in incident resolution and contributing to incident management processes within a team environment.
• Maintenance & Support: Proven experience in delivering preventative maintenance and providing both on-site and remote support.
• Documentation: Strong written and verbal communication skills for creating clear technical documentation and knowledge articles.
• Adaptability: Ability to deploy across different sites in the Middle East and support critical incidents as required.
• Team Collaboration: Ability to work collaboratively with internal teams and customer stakeholders.
• Certifications: Relevant certifications in IT systems, networks, or asset management are a plus.

Additional Information:

• Rotating On-Call Support: This role involves participation in a rotating on-call schedule for emergency support.
• Travel: Frequent site visits required across the Middle East.