Key Accounts Assistant Manager

Unilever; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Unilever Saudi Arabia seeks a capable Sales professional to drive customer business plans, negotiate at store level, and optimize trade spend. You will manage pricing, orders, delivery and related admin while aligning with channel strategy and ensuring timely payments.

Required experience includes proven negotiation at customer facing management level, multi-category exposure, and strong business acumen. Othaim and pharmacy exposure are valued as part of growth initiatives.

Qualifications

• Proven negotiation track record at Customer Facing Management level.
• Experience across multiple categories & innovations (BPC, HC, or F&R).
• Experience working across multiple teams and balancing priorities.
• Experience with Othaim and Pharmacy business.
• High degree of business acumen.

Responsibilities

• Deliver the Customer Business Plan and corrective actions for performance gaps.
• Sell and negotiate end-to-end with pricing, orders, delivery and admin.
• Optimize the claims management process for customers.
• Ensure end-to-end TTS process from forecasting to payments.
• Ensure Perfect Store execution through PS data analysis and learns for improvements.
• Manage total trade spend, promo planning and ROI analysis.

Skills

Negotiation

Customer facing

Cross-functional

Job description

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

In context you are responsible for the selling, negotiation, and facilitation of orders for the assigned customers at store level, in alignment to the CBP and channel strategy, by nurturing effective relationships through understanding the way the customer operates while also closing any target gaps & scouting for growth opportunities. If you have a Proven negotiation track record at Customer Facing Management level, Experience in working across multiple business teams and balancing multiple priorities then this role is just for you!

KEY RESPONSIBILITIES

• Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside based on plan execution in the short-term.
• Sell and negotiate, within the agreed parameters set by the NKAM/KAM for the customer relationship strategy. Owns this process end to end, within relevant stores, including pricing, order placement, delivery, and all admin that arises from the transaction.
• Responsible for optimizing the claims management process in their customers.
• Ensure end-to-end TTS process is executed from forecasting to accrual, to ensuring claims are received, and validated, disputes cleared, and customer payments are made on time in full.
• Ensure Perfect Store execution of the plan by Field Sales through data analysis of the PS scores and include learnings in ongoing improvements.
• Promo / Non-promo Planning & Execution Manage total trade spend, along with terms and conditions and transfer of funds and budgets in sync with business objectives. Determines tactics, frequency, and other promo attributes, leveraging TPO to optimize plans for customers / region. Review the Promo plan with focus on pre-evaluation of all TTS spend to ensure that the right activity is included in the plan to maximize ROI. Confirm promo details with the customer, determine opportunistic promo activity, and manage changes to rebates and live rates (terms, conditions, funds overspend, term payment approval). Analyze profit pool & review CCD building blocks (non-promo plan). Update the annual plan through the monthly review of the promo grid which feeds the S&OP cycle (volume and TTS).

REQUIRED QUALIFICATIONS

• Proven negotiation track record at Customer Facing Management level (E)
• Experience in different ranges of Categories & Innovations (BPC, HC, or F&R) (D)
• Experience in working across multiple business teams and balancing multiple priorities (E)
• Experience with Othaim
• Experience in Pharmacy Business
• High degree of business acumen (E)

PREFERRED QUALIFICATIONS

• Strong Relationship with Othaim.
• 3 to 5 years of experience with Riyadh’s Modern Trade Customers.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. Better Business. Better World. Better You. We’ve been pioneers, innovators and future-makers for over 120 years. Learn More