Junior 3PL Account Manager ( Jeddah)

HungerStation | هنقرستيشن; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

HungerStation | هنقرستيشن is seeking a Logistics Operations Manager in Jeddah to oversee 3PL management, rider performance, and governance. The role focuses on ensuring supplier alignment, on-time deliveries, and scalable logistics processes across partnerships.

You will monitor 3PL compliance, optimize rider and fleet efficiency, and collaborate with internal teams to document standards and drive continuous improvements in service levels.

Qualifications

• 0–3 years of relevant experience in logistics.
• Basic knowledge of logistics.
• Strong problem‑solving and communication skills.

Responsibilities

• Monitor 3PL compliance with company standards.
• Maintain a structured feedback loop with 3PL partners to evaluate satisfaction and operational challenges.
• Respond to and resolve 3PL issues within SLA timelines.
• Own 3PL communication channels to collect data for the logistics team.
• Support riders and resolve CRC escalations as needed.
• Collaborate with stakeholders to ensure delivery of services to 3PL partners.
• Ensure supply availability and onboard new 3PLs.

Skills

0-3 years experience

Logistics basics

Problem solving

Communication skills

Education

Diploma

Bachelor's preferred

Job description

Key Accountability Areas

3PL Management

• Monitor 3PL compliance to ensure alignment with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
• Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
• Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
• Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
• Facilitate the onboarding process, and ensure all onboarding requirements are met.
• Support full-time riders and resolve challenges by managing CRC escalations effectively.
• Align with other stakeholders to ensure the delivery of services to our 3PL partners.
• Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.

Fleet and Rider Performance

• Track and analyze the performance of active riders through detailed reporting dashboards.
• Ensure all riders comply with HS standards and guidelines.
• Provide actionable insights to senior management for decision‑making based on fleet and 3PL data analysis.

Governance and Resilience

• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 0 – 3 years of relevant experience.
• Basic knowledge of logistics.
• Problem‑solving skills.
• Excellent communication skills.

Education and Certifications

• Diploma.
• A bachelor’s degree is preferred.