IT Support Specialist

Fakeeh Care Group; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Fakeeh Care Group in Saudi Arabia seeks an IT Specialist to provide technical assistance to end-users, troubleshoot hardware, software, and networking issues, and ensure smooth day-to-day IT operations across designated entities.

The role covers onboarding/offboarding, asset tracking, and maintaining system security, with opportunity to mentor staff and contribute to disaster recovery planning. English proficiency required; Arabic preferred.

Qualifications

• 0–2 years IT support or application support in healthcare setting.

Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Respond to service requests via phone, email, ticketing system, or in-person.
• Troubleshoot and support desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document issues and solutions in the service desk knowledge base.
• Escalate complex issues to senior IT staff or specialized teams.
• Assist with onboarding/offboarding tasks, including hardware deployment and accounts.
• Monitor performance and availability of systems and networks.
• Plan, test, and implement upgrades; integrate new applications.
• Oversee system administrators and coordinate with entities for seamless operations.
• Maintain up-to-date technical documentation.
• Develop backup and disaster recovery procedures.
• Develop security procedures to protect systems.
• Develop tools and training for Operations, Client Support, and Systems Development staff.
• Install, configure, and maintain servers and data storage.
• Mentor team members and educate users on admin best practices.
• Stay updated with emerging technologies and best practices.

Skills

IT support

Healthcare IT

User support

English proficiency

Education

Bachelor's degree in IT/CS

Tools

CompTIA A+

HDI-SCA

CHAMP

CITAM

Microsoft 365 Modern Desktop

PMP

ITIL

Job description

Description

Job Purpose:

Responsible for providing technical assistance and support to end-users within the designated Fakeeh Care entities. This role involves troubleshooting hardware, software, and networking issues, managing user accounts, and ensuring smooth day-to-day IT operations.

Key Responsibilities And Duties

• Provide first- and second-level technical support for hardware, software, and network issues.
• Respond to service requests via phone, email, ticketing system, or in-person.
• Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document technical issues and solutions in the service desk knowledge base.
• Escalate complex issues to senior IT staff or specialized teams as needed.
• Assist with onboarding and offboarding tasks, including hardware deployment and account setup.
• Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation.
• Plan, test, and implement upgrades for information systems.
• Integrate new software applications into existing systems.
• Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations.
• Ensure new applications are integrated and deployed efficiently across the business.
• Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference.
• Develop and implement backup and disaster recovery procedures to safeguard data and systems.
• Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.
• Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work.
• Install, configure, and maintain servers and data storage systems.
• Mentor team members and educate users on system administration best practices.
• Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement.
• Other duties as assigned within the scope of the job.

Requirements

• Experience: IT Specialist: 0-2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting.
• Education: Bachelor's degree in Information Technology, Computer Science, or related field.
• Language: Excellent command of oral and written English and prefer Arabic.
• Licenses / Certifications: Preferred certifications: CompTIA A+, HDI-SCA, CHAMP, CITAM, Microsoft Certified: Modern Desktop Administrator Associate, PMP, ITIL.