IT Support Specialist

SITE سايت; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology services company in Riyadh is seeking an IT Support Specialist responsible for providing first-level technical support to users. The role involves incident resolution, troubleshooting, and maintaining IT service quality in accordance with organizational policies. Candidates should possess a bachelor's degree in IT and at least two years of relevant experience. The position offers medical insurance benefits and a project-based contract.

Benefits

Medical insurance for employee, family, and parents

Qualifications

• Minimum 2 years of experience in IT support.
• Proven ability to troubleshoot hardware and software issues.
• Familiarity with ticketing systems.

Responsibilities

• Provide technical support to end users for hardware and software issues.
• Respond to and resolve incidents and service requests.
• Install, configure, and maintain end-user devices.

Skills

Technical support

Incident resolution

System troubleshooting

User support

Education

Bachelor's degree in Information Technology

Job description

The IT Support Specialist is responsible for providing first-level technical support to users, ensuring the availability, reliability, and proper operation of IT systems and services. The role focuses on incident resolution, user support, system troubleshooting, and maintaining IT service quality in line with defined SLAs and organizational policies.

• Provide technical support to end users for hardware, software, network, and application-related issues.
• Respond to and resolve incidents and service requests through ticketing systems within agreed SLAs.
• Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices).
• Troubleshoot operating systems, office applications, email, and collaboration tools.
• Support user account management, including access provisioning, password resets, and permission changes.
• Assist in maintaining IT assets, inventory records, and documentation.
• Escalate complex or unresolved issues to appropriate technical teams while ensuring proper follow-up.

Talent Profile:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience +2 years in IT support.

Job Nature:

SITE, Project-Based.

In addition to the monthly salary, SITE provides you these Benefits:

• Medical Insurance employee, his/her family, and parents.

This job post is available for 1 Week from the date posted.