IT Supervisor ( Saudi Nationals only )

Delta Hotels and Resorts®; Jeddah; On-site; SAR 50,000 - 80,000; Full time

Job summary

Delta Hotels by Marriott in Jeddah, Saudi Arabia seeks an Information Technology professional for full-time on-site work. Responsibilities include following policies, assisting guests, coordinating with IS staff, diagnosing hardware/software issues, and maintaining network and server support.

The role requires a minimum of 1 year in related IT experience and a high school diploma or GED. Experience with backups, security, and end-user support is preferred.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Follow all company policies and procedures; protect company assets.
• Address guests’ service needs and exchange information with other employees.
• Troubleshoot and resolve IT-related issues with computer software, systems, internet access, hardware and peripherals.
• Refer major problems to vendors/technicians and perform system backups.
• Provide end-user support, manage user accounts, and secure data and devices.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26068901

Job Category Information Technology

Location 3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.