IT Supervisor

IHG Hotels & Resorts; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Comprehensive training

Job summary

IHG Hotels & Resorts in Al Khobar is looking for an IT Supervisor to install new systems, boost security, and set exceptional standards across the hotel tech stack. You’ll ensure LAN and POS operate smoothly and report to the GM and senior leaders.

You’ll lead knowledge sharing, train hotel teams, maintain hardware/software performance, and protect our IT infrastructure from cyber threats while delivering reliable support.

Qualifications

• Diploma or Vocational Certificate in Computer Science or IT or related field.
• 4 years of related experience with computer setup and troubleshooting.
• Knowledge of networks, operating systems, and databases.
• PCI DSS knowledge; strong communication and teamwork.
• Able to work under pressure and proactively solve problems.

Responsibilities

• Primary contact for servicing computer hardware; ensure proper installation and regular reporting to GM, Director and Area IT Leader.
• Maintain up-to-date knowledge of approved systems from LAN to POS.
• Maintain hardware/software performance and security standards; evaluate vendor proposals.
• Deliver knowledge sharing and training sessions to hotel teams.
• Safeguard IT infrastructure against cyber threats.

Skills

Analytical skills

Problem solving

Communication skills

Team player

Proactive mindset

Under pressure

Networking knowledge

Operating systems

Databases

PCI DSS knowledge

Education

Diploma or Vocational Certificate in Computer Science or IT

Job description

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Supervisor capable of installing new systems, boosting security and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips.

A little taste of your day-to-day:

• Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the GM, Director of Finance and Business Support and Area IT Leader
• Keeping up to date with all our approved systems and technology – from LAN to POS
• Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
• Passing on your expertise to the hotel team by running knowledge sharing and training sessions
• Safeguarding our IT infrastructure against cyberthreats

What We need from you:

• Diploma or Vocational Certificate in Computer Science or IT or related field
• 4 years’ related experience with computer set-up and troubleshooting
• Working knowledge of networks, operating systems, and databases
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.