IT Process & Governance Consultant

Alnafitha IT; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

A leading IT services company in the Riyadh Region is seeking an experienced professional for an IT Governance role. The successful candidate will analyze and enhance IT business processes and develop governance frameworks. Requirements include a Bachelor's degree in IT or Computer Science, and 7–10 years of experience in IT governance and service management. Applicants should possess strong analytical and problem-solving skills, along with expertise in ITSM tools like ServiceNow and Power BI. Fluency in English is essential for effective communication.

Benefits

Competitive salary

Health benefits

Career development opportunities

Qualifications

• 7–10+ years of experience in IT Governance, Process Management, or IT Service Management.
• Proven track record in developing and enhancing IT business processes, SLAs, and policies.
• Strong knowledge of IT Governance frameworks (COBIT, ITIL, ISO standards).

Responsibilities

• Analyze, develop, and enhance IT business processes, SLAs, and policies.
• Drive IT Governance processes and develop performance monitoring.
• Coordinate data collection and provide analysis for process optimization.

Skills

Analytical skills

Communication skills

Problem-solving abilities

Data analysis

Stakeholder management

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ServiceNow

Power BI

Excel

Job description

Riyadh, Saudi Arabia | Posted on 01/27/2026

• Analysis, Development and Enhancement IT businessprocesses, SLAs, policies, and procedures after necessary assessments.
• Review and drive IT Governance process and SLAsdevelopment, enhancement, and process management activities.
• Develop the practices, knowledge, and awareness and toplan for IT Governance processes implementation and SLAs and automatewhere feasible.
• Perform and drive IT process management, governance,and excellence activities as per customer requirements, and relevant globalstandards and best practices.
• Develop, design, and enhance reports, templates &dashboards, and Technology governance monitoring e.g., Governance-relatedSLAs and Processes' KPIs tracking and reporting.
• Coordinate the collection of data and provide analysisof information and recommendations for process optimization andimprovements.
• Any other tasks or requirements related to businessprocesses relevant to IT functions to ensure proper governance models.

Requirements

Education & Certification

Bachelor’s degree in Information Technology, Computer Science.

Relevant certifications such as ITIL, COBIT, ISO/IEC 20000, or CISA .

Project Management certification (e.g., PMP, PRINCE2 ) is a plus.

Experience

7–10+ years of experience in IT Governance, Process Management, or IT Service Management .

Proven track record in developing and enhancing IT business processes, SLAs, and policies .

Hands-on experience with ITSM frameworks (ITIL/COBIT) and process automation.

Experience in KPI tracking, reporting, and dashboard development .

Familiarity with global standards and best practices in IT governance and compliance.

Technical Skills

Strong knowledge of IT Governance frameworks (COBIT, ITIL, ISO standards).

Experience with ITSM tools (e.g., ServiceNow, ManageEngine, BMC Remedy).

Ability to design and automate governance-related reports and dashboards.

Strong data analysis and reporting skills (Excel, Power BI, or similar tools).

Soft Skills

Excellent analytical and problem-solving abilities.

Strong communication and stakeholder management skills.

Ability to coordinate across departments and influence decision-making.

High level of attention to detail and commitment to quality .

Other Requirements

Strong understanding of business-IT alignment .

Ability to work in a fast-paced, dynamic environment .

Fluency in English

Experience training and enabling stakeholders (knowledge transfer, awareness sessions, governance communication

Strong command of ITIL v4 practices (Incident, Problem, Change, Request, Service Catalog, CMDB, SLA/OLA/UC design).

Service portfolio & service mapping , value stream mapping, and demand/capacity concepts.

Working knowledge of COBIT (governance & control objectives).

Familiarity with ISO/IEC 20000 (IT service management) and ISO/IEC 27001 (information security) control alignment.

Policy & procedure lifecycle: drafting, versioning, approval workflows, and control mapping.

Designing SLA/OLA/KPI frameworks , targets, and measurement methods.

Building and maintaining operational dashboards and scorecards; trend and root‑cause analysis.

Intermediate SQL for data extraction/validation from ITSM or data warehouse.

Proficiency with BI tools (Power BI or Tableau) for interactive dashboards, DAX/calculations, and data modeling.

Excel at an advanced level (pivot tables, Power Query, lookups).

Creation of process maps using BPMN 2.0 ; RACI, SIPOC, and procedure/work‑instruction authoring.

Template and form design aligned to governance standards.

Hands‑on configuration of at least one enterprise ITSM platform (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management): workflows, business rules, notifications, SLAs/ escaltions.

Exposure to automation/orchestration (e.g., Power Automate, platform-native workflow engines) for approvals, routing, and data quality checks.

Basic scripting (e.g., PowerShell or Python ) for data handling and admin tasks.

Control design, evidence collection, and gap analysis techniques.

Compliance reporting, exception management, and remediation tracking.

Release/patch governance for ITSM platforms, regression validation, and change calendars.