IT Helpdesk Engineer New Riyadh, Saudi Arabia

Tamara; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading fintech platform in Saudi Arabia is seeking an IT Helpdesk Engineer to join their team. The successful candidate will play a crucial role in supporting technology operations, ensuring seamless experiences for team members. Responsibilities include managing IT assets, resolving technical issues, and optimizing IT systems. Candidates should have 2–4 years of experience in IT support, strong communication skills, and familiarity with Google Workspace and conferencing tools. This position offers the opportunity to innovate with AI in support processes.

Qualifications

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools.

Responsibilities

• Set up new hire computers and ensure systems access is available.
• Provide general helpdesk support for all company systems.
• Manage virtual conferencing setups and platforms.

Skills

IT helpdesk experience

Google Workspace support

Slack support

Conferencing tools knowledge

Customer-focused mindset

Communication skills

Tools

Google Meet

Zoom

MS Teams

Job description

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer‑centric financial super‑app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, Noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We’re seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go‑to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure. You are a problem solver, empathetic communicator, and team player who thrives in a fast‑moving environment. You bring a hands‑on approach to IT support while building strong foundations for a growing team in Egypt. You are also excited by the possibilities of AI in IT support—automating common troubleshooting steps and improving response times and self‑service capabilities using tools like ChatGPT, Google Gemini, and other AI‑powered assistants. You constantly explore how AI can improve day‑to‑day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT‑related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in‑person and remote support scenarios.
• Strong communication skills and a proactive, customer‑focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.