IT Change Coordinator — ITSM (ITIL) in Riyadh

CBT; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Exposure to best-in-class ITIL practices

Strong career growth opportunities

Collaborative work culture

Job summary

A leading global consulting firm in Riyadh seeks a proactive Change Coordinator to manage change requests within a large-scale IT environment. This role involves coordinating with technical teams and reporting on change activities. Candidates should have a Bachelor's degree in IT or a related field, 3-6 years of IT Service Management experience, and familiarity with ITIL processes. Join a collaborative team and enjoy strong career growth opportunities within a high-impact environment.

Qualifications

• 3–6 years of experience in IT Service Management (ITSM).
• 2–3 years in a Change Coordination or Change Management role.
• Strong understanding of ITIL processes (Change, Incident, Problem Management).

Responsibilities

• Manage and process all incoming Change Requests (CRs) through the Service Management tool.
• Coordinate with Change Owners, Approvers, Implementers, and the Change Manager.
• Monitor change activities and compliance via SM dashboards.

Skills

Excellent communication and stakeholder management skills

Analytical mindset with risk and impact assessment capabilities

Strong attention to detail and organizational abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

ServiceNow

BMC Remedy

Power BI

Excel

Job description

A leading global consulting firm in Riyadh seeks a proactive Change Coordinator to manage change requests within a large-scale IT environment. This role involves coordinating with technical teams and reporting on change activities. Candidates should have a Bachelor's degree in IT or a related field, 3-6 years of IT Service Management experience, and familiarity with ITIL processes. Join a collaborative team and enjoy strong career growth opportunities within a high-impact environment.