IT Application Support Specialist | Insurance Tech

Arabia Insurance Cooperative Co; Riyadh; On-site; SAR 75,000 - 105,000; Full time

Job summary

Arabia Insurance Cooperative Company seeks an IT Application Support specialist to ensure the smooth operation and maintenance of business applications. You will resolve incidents, assist end-users, and coordinate with vendors to optimize system performance.

Ideal candidates have 1–4 years in IT Application Support, familiarity with ERP/CRM systems, and ITIL and Azure fundamentals certifications. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree in IT or related field.
• Advanced courses and certifications in Insurance.
• 1–4 years of IT Application Support experience.
• ITIL Foundation or Azure Fundamentals certificates.

Responsibilities

• Troubleshoot and resolve application issues reported by users, ensuring minimal business disruption.
• Provide guidance and training to end-users on application functionality and best practices.
• Proactively monitor applications and address performance issues.
• Assist in configuring applications based on business requirements and support integration with other systems.
• Coordinate with software vendors and IT teams to resolve technical issues.
• Maintain knowledge base articles, user manuals, and troubleshooting guides.
• Support application updates, patches, and version upgrades.
• Ensure applications comply with company security policies, industry regulations, and data protection requirements.
• Identify opportunities to enhance system performance, streamline processes, and improve user experience.

Skills

Troubleshooting

End-user training

Application monitoring

Vendor coordination

Documentation

Patch management

Security/compliance

SQL/Oracle queries

APIs & integration

Scripting basics

ITIL familiarity

JIRA/ManageEngine

Networking basics

Communication & collaboration

Education

Bachelor's degree in Information Technology/Computer Science

Insurance-related certifications/courses

Tools

ERP systems

CRM systems

ManageEngine

JIRA

Azure Fundamentals

ITIL Foundation

SQL tooling

Job description

Arabia Insurance Cooperative Company seeks an IT Application Support specialist to ensure the smooth operation and maintenance of business applications. You will resolve incidents, assist end-users, and coordinate with vendors to optimize system performance.

Ideal candidates have 1–4 years in IT Application Support, familiarity with ERP/CRM systems, and ITIL and Azure fundamentals certifications. Strong problem-solving and communication skills are essential.