Information Technology Application Support

Arabia Insurance Cooperative Co; Riyadh; On-site; SAR 75,000 - 105,000; Full time

Job summary

Arabia Insurance Cooperative Company seeks an IT Application Support specialist to ensure the smooth operation and maintenance of business applications. You will resolve incidents, assist end-users, and coordinate with vendors to optimize system performance.

Ideal candidates have 1–4 years in IT Application Support, familiarity with ERP/CRM systems, and ITIL and Azure fundamentals certifications. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree in IT or related field.
• Advanced courses and certifications in Insurance.
• 1–4 years of IT Application Support experience.
• ITIL Foundation or Azure Fundamentals certificates.

Responsibilities

• Troubleshoot and resolve application issues reported by users, ensuring minimal business disruption.
• Provide guidance and training to end-users on application functionality and best practices.
• Proactively monitor applications and address performance issues.
• Assist in configuring applications based on business requirements and support integration with other systems.
• Coordinate with software vendors and IT teams to resolve technical issues.
• Maintain knowledge base articles, user manuals, and troubleshooting guides.
• Support application updates, patches, and version upgrades.
• Ensure applications comply with company security policies, industry regulations, and data protection requirements.
• Identify opportunities to enhance system performance, streamline processes, and improve user experience.

Skills

Troubleshooting

End-user training

Application monitoring

Vendor coordination

Documentation

Patch management

Security/compliance

SQL/Oracle queries

APIs & integration

Scripting basics

ITIL familiarity

JIRA/ManageEngine

Networking basics

Communication & collaboration

Education

Bachelor's degree in Information Technology/Computer Science

Insurance-related certifications/courses

Tools

ERP systems

CRM systems

ManageEngine

JIRA

Azure Fundamentals

ITIL Foundation

SQL tooling

Job description

Arabia Insurance Cooperative Company (AICC) is a trusted name in the insurance industry, with a legacy dating back to 1951. Officially established in Saudi Arabia in 2007 and operating under the supervision of the Insurance Authority, AICC provides a diverse range of insurance solutions for individuals and businesses, backed by decades of experience and a strong commitment to quality, trust, and innovation.

We are looking for a qualified candidate to join our Information Technology team as:

Position: IT Application Support

Reporting to: IT Application Manager

Job Purpose

The IT Application Support role is responsible for ensuring the smooth operation, maintenance, and troubleshooting of business applications used within the organization. The role serves as the primary contact for application-related issues and works closely with end-users, IT teams, and vendors to resolve incidents, optimize system performance, and support business continuity.

Key Responsibilities

• Troubleshoot and resolve application issues reported by users, ensuring minimal business disruption.
• Provide guidance and training to end-users on application functionality and best practices.
• Proactively monitor applications and address performance issues.
• Assist in configuring applications based on business requirements and support integration with other systems.
• Coordinate with software vendors and IT teams to resolve technical issues.
• Maintain knowledge base articles, user manuals, and troubleshooting guides.
• Support application updates, patches, and version upgrades.
• Ensure applications comply with company security policies, industry regulations, and data protection requirements.
• Identify opportunities to enhance system performance, streamline processes, and improve user experience.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Advanced courses and certifications in Insurance.

Experience

• 1-4 years of experience in IT Application Support or a similar role, preferably within the insurance or financial sector.
• ITIL Foundation, Azure Fundamentals, or other relevant application-specific certifications.

Knowledge, Skills & Abilities

• Experience with enterprise applications, including ERP, CRM, or insurance-specific systems.
• Knowledge of databases (SQL, Oracle) and ability to run queries for troubleshooting.
• Understanding of APIs, integrations, and basic scripting for automation.
• Familiarity with ITIL framework and service management tools such as ManageEngine and JIRA.
• Basic networking knowledge to troubleshoot application-related connectivity issues.
• Strong problem-solving, communication, collaboration, and customer-service skills.