Hub Delivery Account Manager — Performance & Ops

Amazon; Riyadh; On-site; SAR 150,000 - 230,000; Full time

Job summary

Amazon is seeking an Account Manager to support its Hub Delivery network in Saudi Arabia. You will manage relationships with Hub Store partners, drive performance metrics and oversee day-to-day hub operations in our last mile stations.

You will be the critical link between Amazon and partners, ensuring operational excellence and scalable workflows that impact customer satisfaction. Working at the intersection of operations and program management, you will engage stakeholders, drive quality

Qualifications

• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.
• Speak, write, and read fluently in English.

Responsibilities

• Manage Hub Store relationships by providing guidance, conducting quality discussions, and ensuring operational compliance to protect Amazon's brand image and meet customer expectations.
• Monitor and improve key performance indicators by analyzing data, identifying optimization opportunities, and implementing corrective actions to meet business targets.
• Partner with On-The-Road (OTR) Safety and Station Managers to ensure business safety compliance and proper implementation of Last Mile processes within Delivery Stations.

Skills

Data analysis

English fluency

Education

Bachelor's degree

Tools

Excel

Job description

Amazon is seeking an Account Manager to support its Hub Delivery network in Saudi Arabia. You will manage relationships with Hub Store partners, drive performance metrics and oversee day-to-day hub operations in our last mile stations.

You will be the critical link between Amazon and partners, ensuring operational excellence and scalable workflows that impact customer satisfaction. Working at the intersection of operations and program management, you will engage stakeholders, drive quality