Hub Delivery Account Manager - Operations & Partnerships

Amazon; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Amazon's Hub Delivery team in Riyadh is seeking an Account Manager to support our growing delivery network. You will manage Hub Store relationships, drive performance metrics, and oversee day-to-day Hub operations in last‑mile stations.

You will collaborate with cross-functional partners to ensure safety, quality, and operational excellence, analyze performance data, and implement improvements that scale with expansion. Fluent English and a Bachelor's degree are required.

Qualifications

• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.
• Bachelor's degree.
• Fluent in English (speaking, writing, reading).

Responsibilities

• Manage Hub Store relationships by providing guidance, conducting quality discussions, and ensuring operational compliance to protect Amazon's brand image and meet customer expectations
• Monitor and improve key performance indicators by analyzing data, identifying optimization opportunities, and implementing corrective actions to meet business targets
• Partner with On-The-Road (OTR) Safety and Station Managers to ensure business safety compliance and proper implementation of Last Mile processes within Delivery Stations
• Identify workflow inefficiencies and implement operational improvements at both network and individual Hub Store levels to enhance overall performance and customer experience

Skills

Excel

Data analysis

English fluency

Education

Bachelor's degree

Job description

Amazon's Hub Delivery team in Riyadh is seeking an Account Manager to support our growing delivery network. You will manage Hub Store relationships, drive performance metrics, and oversee day-to-day Hub operations in last‑mile stations.

You will collaborate with cross-functional partners to ensure safety, quality, and operational excellence, analyze performance data, and implement improvements that scale with expansion. Fluent English and a Bachelor's degree are required.