Hub Delivery Operations Integration Lead

Afaq - Warehouse Branch - J02 (Amazon); Riyadh; On-site; SAR 300,000 - 380,000; Full time

Job summary

Amazon is seeking an Operations Integration Manager for Hub Delivery in the KSA AMZL Network. This role will drive integration and standardization of Hub Delivery processes, partnering with Country ACES, SnOP, Central Operations, AMZL Operations, Product teams, and other stakeholders.

The ideal candidate will lead design and optimization initiatives, gather data to set network-wide standards, and collaborate with field leaders to remove barriers and improve cost, quality, and customer experience

Qualifications

• 5+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
• Experience working cross-functionally across several teams both technical and non-technical.
• Strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support.

Responsibilities

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.
• Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, using data-driven insights to identify and prioritize opportunities.
• Gather and analyze operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
• Analyze and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience.
• Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimization and automation.
• Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics.
• Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.

Skills

Data-driven

Cross-functional

Analytical skills

Excel VBA

Tableau

Stakeholder management

Education

Bachelor’s degree in Operations, Supply Chain Management, Engineering, or another technical field

Tools

Power BI

Python

SQL

Job description

Amazon is seeking an Operations Integration Manager for Hub Delivery in the KSA AMZL Network. This role will drive integration and standardization of Hub Delivery processes, partnering with Country ACES, SnOP, Central Operations, AMZL Operations, Product teams, and other stakeholders.

The ideal candidate will lead design and optimization initiatives, gather data to set network-wide standards, and collaborate with field leaders to remove barriers and improve cost, quality, and customer experience