HR Operations Manager

SAUDI GOLD Refinery Co.; Ha'il; On-site; SAR 230,000 - 350,000; Full time

Job summary

Saudi Gold Refinery seeks an experienced HR Operations Manager to lead payroll, compliance, and data integrity for its refining and laboratory workforce in Hail.

Reporting to the VP of HR, you will ensure Saudi labor law compliance, manage Qiwa, Mudad, GOSI, and HRIS data, while driving Saudization and process improvements to support operational continuity.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Minimum of 8 years HR operations experience, with 3 years in industrial/manufacturing.
• Expert knowledge of Saudi Labor Law, GOSI, and Wage Protection System requirements.
• Hands-on experience with Qiwa, Mudad, Muqeem, and Absher Business platforms.
• Proficiency in HRIS systems such as SAP SuccessFactors, Oracle HCM, or Workday.
• Strong analytical skills with advanced Excel capabilities for data reconciliation.
• Fluency in English and Arabic for effective communication with authorities and employees.
• Proven ability to manage payroll inputs for complex shift structures and allowances.

Responsibilities

• Payroll Accuracy: validate monthly attendance and allowance data for payroll.
• Regulatory Compliance: ensure full compliance with Saudi regulations and timely submissions.
• HRIS Management: maintain accurate employee data for reporting and audits.
• Saudization Strategy: monitor Nitaqat ratios and support recruitment to meet targets.
• Employee Lifecycle: oversee onboarding and offboarding processes for legal compliance.
• Audit Support: provide accurate records and logs for audits.
• Process Optimization: standardize procedures to improve productivity.

Skills

HR operations

Payroll processing

Regulatory compliance

Data analytics

English & Arabic bilingual

Education

Bachelor's degree in HR or related field

Tools

Qiwa

Mudad

Muqeem

Absher Business

HRIS (SAP SuccessFactors, Oracle HCM, Workday)

Job description

HR Operations Manager - Hail, Saudi Arabia

About Saudi Gold Refinery

Saudi Gold Refinery (SGR) is a Saudi mining and precious-metal company specialized in the refining of gold and precious metals, bullion production, and value-added precious-metal services. Operating within the Kingdom's mining value chain, SGR is aligned to the Vision 2030 mining pillar and to the regulatory framework set by the Ministry of Industry and Mineral Resources (MIM) and applicable Saudi and international standards. We produce responsibly sourced, traceable, and certified bullion, operate to LBMA Good Delivery and ISO-aligned quality standards, and invest in the people, processes, and controls behind every bar we produce.

Role Overview

Saudi Gold Refinery (SGR) is seeking a HR Operations Manager in Hail, Saudi Arabia to lead the administrative and compliance functions for our refining and laboratory workforce. This role ensures accurate payroll processing, strict adherence to Saudi labor laws, and seamless management of government platforms for a diverse industrial employee base. The position supports the operational stability of the refinery by maintaining rigorous data integrity and regulatory compliance.

The HR Operations Manager will report directly to the VP of HR and will play a key role in safeguarding the company against regulatory risk through precise execution of HR processes. This position directly impacts employee satisfaction and operational continuity by ensuring timely and accurate compensation and benefits administration.

Key Responsibilities

The HR Operations Manager will be responsible for the following key areas:

Payroll Accuracy

The role validates monthly attendance and allowance data to ensure accurate payroll processing for shift workers and corporate staff.

Regulatory Compliance

This position maintains full compliance with MHRSD regulations by managing Qiwa, Mudad, and GOSI submissions accurately and on time.

HRIS Management

The manager ensures all employee data in the HRIS is current and accurate to support reliable reporting and audit readiness.

Saudization Strategy

This role monitors Nitaqat ratios and collaborates with recruitment to meet Saudization targets for the industrial sector.

The position manages external vendors for medical insurance and payroll services to ensure service level agreements are met.

Employee Lifecycle

This manager oversees administrative onboarding and offboarding processes to ensure smooth transitions and legal compliance.

Audit Support

The role prepares and provides accurate employment records and transaction logs for internal and external audits.

Process Optimization

This position identifies inefficiencies in HR operations and implements standardized procedures to improve productivity.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 8 years of HR operations experience, with 3 years in an industrial or manufacturing setting.
• Expert knowledge of Saudi Labor Law, GOSI, and Wage Protection System requirements.
• Hands-on experience with Qiwa, Mudad, Muqeem, and Absher Business platforms.
• Proficiency in HRIS systems such as SAP SuccessFactors, Oracle HCM, or Workday.
• Strong analytical skills with advanced Excel capabilities for data reconciliation.
• Fluency in English and Arabic for effective communication with authorities and employees.
• Proven ability to manage payroll inputs for complex shift structures and allowances.

Preferred / Nice-to-have

• Experience in the mining, refining, or precious metals industry.
• Professional HR certification such as SHRM-CP, PHR, or CIPD.
• Experience with HRIS implementation or major upgrades.
• Knowledge of ISO standards related to quality and safety management systems.

Success Metrics

• Zero penalties or violations from MHRSD or GOSI due to compliance errors.
• Payroll accuracy rate of 99.5% or higher in every monthly cycle.
• Maintenance of Nitaqat Saudization tier status required for industrial operations.
• 100% completion of employee file audits with no missing critical documents.
• Reduction in manual HR administrative tasks through process automation.
• Timely resolution of 95% of employee HR queries within defined SLAs.
• Successful renewal of all work permits and residencies before expiration dates.

Equal Opportunity Statement:

Saudi Gold Refinery welcomes applications from all qualified candidates. Hiring decisions are made based on role requirements, skills, experience, and alignment with Saudization and Vision 2030 priorities.