Housekeeping Manager

Kimpton Hotels & Restaurants; Saudi Arabia; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

Room discounts

Training and development

Job summary

IHG Hotels & Resorts in Saudi Arabia seeks an experienced Housekeeping Leader to manage and grow the team, uphold premium room standards, and partner with Front Office to deliver personalized guest experiences.

The role emphasizes quality control, cost awareness, and cross-department collaboration, with a focus on sustainable operations and staff development. Fluency in English is required, Arabic skills are a plus.

Qualifications

• Minimum of 2-3 years total experience in the same position with proven training and team building skills.
• Ability to manage multiple projects and deadlines; works well under pressure.
• Must speak fluent English
• Arabic speaker is preferred.

Responsibilities

• Lead and develop the Housekeeping team, fostering collaboration, accountability and continuous improvement.
• Maintain exceptional standards of cleanliness, presentation and quality across guest rooms and public areas.
• Collaborate with Front Office and other departments to anticipate guest needs and deliver personalised service.
• Conduct regular inspections, drive quality, identify improvements and safeguard standards.
• Oversee inventory and purchasing of linen, amenities and equipment, optimise stock and minimise waste.

Skills

Team leadership

Guest experience

English fluency

Project management

Job description

Description

A little taste of your day-to-day:

Every day is different at IHG, but you'll mostly be:

• Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement.
• Maintaining exceptional standards: Ensure that all guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with IHG brand standards.
• Creating memorable guest experiences: Work closely with the Front Office and other operational departments to anticipate guest needs, accommodate special requests, and ensure personalised attention for VIPs, returning guests, and other valued visitors.
• Driving quality and consistency: Conduct regular inspections and quality assessments, identify opportunities for improvement, and implement procedures that safeguard the hotel’s standards and enhance the guest experience.
• Managing resources and inventory: Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management while minimising waste and supporting the hotel’s sustainability initiatives.
• Taking financial responsibility: Contribute to the preparation and management of departmental budgets, monitor costs and productivity, and identify opportunities to improve operational efficiency without compromising quality.
• Ensuring health, safety, and compliance: Maintain a safe working environment by ensuring that all colleagues follow relevant health, safety, hygiene, and environmental regulations, as well as the hotel’s internal procedures.
• Collaborating across departments: Build strong working relationships with other Heads of Department to ensure seamless communication, effective planning, and an outstanding overall guest experience.
• Supporting operational excellence: Oversee deep-cleaning programmes, periodic maintenance activities, and special projects. Lead by example and support your team on the floor whenever operational demands require it.

• Developing talent and engagement: Identify training needs, support individual development, and create an environment in which colleagues feel valued, motivated, and empowered to deliver their best.

  What We Need from You

• Minimum of 2-3 years total experience in the same position with proven training and team building skills.
• Ability to manage multiple projects and deadlines; works well under pressure.
• Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations.
• Must speak fluent English

• (Arabic speaker is preferred).

  What you can expect from us:

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

  So, join us and you'll become part of our ever-growing global family.